Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field required.
8-10 years of progressive leadership experience in logistics or cross-dock operations.
3 years of experience in automotive logistics or just-in-time delivery environments.
4 years managing third-party logistics providers and multi-site operations.
Experience with U.S.-Mexico cross-border logistics operations and customs.
Advanced proficiency in Warehouse Management Systems (WMS) and supply chain analytics.
Professional working proficiency in English required; Spanish preferred.
Responsibilities
Serve as the primary contact for customers regarding cross-dock operations and service performance.
Lead Monthly and Quarterly Business Reviews.
Communicate operational performance through key metrics like on-time dispatch and sorting accuracy.
Develop corrective action plans for unmet performance targets.
Establish and monitor KPIs and SLAs with third-party logistics providers.
Conduct audits to ensure compliance with company standards.
Manage cross-dock operations strategy and optimize logistics processes.
Oversee implementation of standardized procedures and lead Lean initiatives.
Benefits
Accrue up to five days PTO in the first year, two weeks vacation plus additional PTO on the first anniversary.
Medical, Dental, Vision, Life Insurance, and Disability coverage.
Benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program.
Full Job Description
Job Description
Key Responsibilities
Customer Relationship Management & Performance Reporting- Serve as the primary point of contact for customers regarding cross-dock operations, escalations, and service performance.
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Communicate operational performance through key metrics including on-time dispatch, sorting accuracy, transit times, and damage rates.
Develop and present corrective action plans when performance targets are not achieved.
Establish, monitor, and enforce operational KPIs and service-level agreements (SLAs) with third-party logistics providers.
Conduct operational and financial audits to ensure compliance with company standards and customer requirements.
Serve as the final escalation point for operational failures, capacity constraints, and vendor disputes.
Drive continuous performance improvements across all partner locations.
Cross-Dock Operations Strategy & Network Optimization- Lead and optimize cross-dock operations across the United States and Mexico.
Identify and eliminate operational bottlenecks to maximize throughput and minimize transit times.
Manage cross-border freight consolidation and deconsolidation activities to improve customs transit efficiency.
Develop capacity plans to support volume fluctuations and customer requirements.
Continuous Improvement & Systems Management- Establish and implement standardized operating procedures across internal facilities and third-party locations.
Oversee Warehouse Management System (WMS) transactions and inventory accuracy.
Lead Lean and Six Sigma initiatives focused on operational efficiency, waste reduction, and damage prevention.
Utilize operational data and analytics to identify process improvement opportunities.
Financial Management & Leadership- Own and manage the cross-dock operations budget and financial performance.
Drive cost-per-unit reductions while maintaining customer service commitments.
Lead and develop regional management personnel supporting the North American facility network.
Foster a culture of accountability, operational excellence, and continuous improvement.
Work Environment
Fast-paced logistics and supply chain environment supporting automotive customers.
Frequent interaction with customers, internal leadership teams, warehouse operations, transportation providers, and third-party logistics partners.
Requires regular travel to cross-dock facilities throughout the United States and Mexico.
May require flexibility to support critical customer or operational issues outside standard business hours.
Primarily office-based with frequent visits to warehouse and cross-dock environments.
Days and Shift Information
Standard business hours; 8 hours per day
Must be available to support operations across multiple time zones in the United States and Mexico as business needs require.
International travel up to 40% to support facility audits, customer meetings, and operational reviews.
Qualifications
Education
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related technical field required.
Experience
Minimum 8-10 years of progressive leadership experience in warehousing, logistics, distribution, or cross-dock operations.
Minimum 3 years of experience supporting automotive logistics, just-in-time (JIT) delivery environments, or sequenced parts operations.
Minimum 4 years of experience managing third-party logistics (3PL) providers and multi-site operational networks.
Demonstrated experience managing U.S.-Mexico cross-border logistics operations and customs-related processes.
Advanced proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and supply chain analytics platforms.
Strong analytical skills with the ability to interpret complex operational data and translate findings into actionable business strategies.
Professional working proficiency in English required; Spanish proficiency strongly preferred.
Personality Traits
Customer-focused with strong relationship management skills.
Strategic thinker with the ability to balance operational execution and long-term business objectives.
Results-oriented and highly accountable for performance outcomes.
Strong leadership and team development capabilities.
Effective problem solver with exceptional root cause analysis skills.
Adaptable and capable of managing multiple priorities in a dynamic environment.
Excellent communication, presentation, and stakeholder management skills.
Continuous improvement mindset with a commitment to operational excellence.
Additional Information
Benefits/Perks
$105K-$115K
Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary.
Medical, Dental, Vision, Life Insurance, Disability
Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program
