Position Title: Uwill Director, Counselor Success
Position Status: Full Time, Remote
Compensation: $100,000-130,000
About the RoleThis is a full-time position that reports to the Vice President, Counselor Success. You will shape therapist growth in new markets to become even more efficient and scalable and guide therapist support to be best-in-class. You will help lead Uwill's work internationally and with students of all ages to the next level. This is a highly strategic, hands-on role for a dynamic individual who thrives in a fast-paced environment. We are looking for a strategic leader who is adept at digital implementation.
Key Responsibilities- Drive Uwill's brand promise of student immediacy and choice through the proactive monitoring of all counselors to ensure sufficient capacity, including for specialized customer partnerships and panels
- Ensure broad access to match therapist and user by designing and implementing pilots related to customer needs, including ongoing credentialing
- Deeply understand students' needs and translate that into performance standards for counselors
- Lead support for counselors and ensure it connects to counselor recruitment, onboarding, and engagement
- Manage multiple team members
- Other duties as assigned
Key Skills- Entrepreneurial mindset with a self-starter attitude
- Ability to thrive in a fast-paced, dynamic environment
- Strategic thinker who can translate big-picture goals into executable plans
- Strong analytical and problem-solving skills
- Extreme attention to detail
- Strong communication skills, ability to work collaboratively, and receptiveness to feedback
Required Qualifications- Master's degree in clinical counseling, counseling psychology, or clinical social work
- Independent therapy license required in any US state
- 5+ years of experience in the delivery of mental healthcare in a mobile or telehealth setting, ideally with K12 and/or college-age populations
- Experience assessing K12 and college-age population and awareness of mental health issues common to the population is preferred
- Experience managing a team, ideally included other clinically licensed team members
- Proven ability to relate effectively to a wide variety of people of various ages and backgrounds student developmental needs, nationality, culture, faith/religion, language difference, ability differences, sexual orientation, gender identity or expression
Preferred Qualifications- Experience with Freshdesk or similar platform
- Experience providing support to counselors
Employee Benefits- Company-paid medical, vision, and dental coverage for the employee and family
- 11 paid holidays per year
- Flexible paid time off
- 401(k) plan with company match
- A team-oriented culture with a supportive supervisory team and accessible leadership team
- Opportunities for advancement within our unique company
As one of the fastest-growing companies in Massachusetts, you will be challenged to build your skills and take on increasing responsibility. Our office environment is open, collaborative, fast-paced, and high-energy.
