Fanatics

Director, Consumer Communications (FBG)

Fanatics$143K — $206K *
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of PR or communications experience, preferably in consumer tech, sports, gaming, or entertainment.
  • Proven ability to shape consumer narratives that drive awareness and cultural relevance.
  • Strong media connections across sports, lifestyle, and tech outlets, both traditional and new.
  • Exceptional storytelling skills, transforming data into engaging narratives.
  • Demonstrated expertise in sports, entertainment, and internet culture with an eye for timing.
  • Experience in developing communications for new products or categories from the ground up.
  • Strong judgment working within regulatory frameworks, balancing creativity with compliance.
  • Ability to juggle multiple projects and maintain focus under tight deadlines.

Responsibilities

  • Develop and execute a consumer communications strategy to enhance brand awareness and product use.
  • Articulate FBG's innovation narrative at the intersection of sports, culture, and commerce.
  • Establish and maintain relationships with media to secure impactful coverage for FBG brands.
  • Inject FBG into timely sports and cultural discussions, maximizing media visibility.
  • Leverage data and cultural insights to create compelling campaigns and conversations.
  • Collaborate with various departments to align communication strategies with business goals.
  • Create and maintain unique narratives for each FBG product while ensuring brand cohesion.
  • Define metrics to assess the effectiveness of media and campaign outreach.

Benefits

  • Comprehensive health and wellness programs.
  • Flexible working arrangements, including remote options.
  • Generous paid time off policies.
  • Professional development opportunities.
  • Team-building events and corporate outings.
Full Job Description
Director, Consumer PR & Communications Fanatics Betting & Gaming

Fanatics Betting & Gaming (FBG) is redefining how fans engage with the moments they care about, from sports betting and live casino to prediction markets and beyond. Our ecosystem spans Fanatics Sportsbook, Fanatics Markets, Fanatics Casino, and the Fanatics App, and we're building something that's never existed at this scale before. There's no playbook to copy.

We're looking for a stellar consumer communications leader to help tell the stories that put FBG's products at the center of sports culture, internet moments, and fan obsession. This role owns the earned media and influencer narrative across our full consumer portfolio - finding the angles, building the relationships, and creating the moments that make fans pay attention.

Reporting to the VP, Brand Communications, the ideal candidate is on top of emerging trends, experienced landing earned coverage across both traditional press and new media, and genuinely excited to take calculated risks in a regulated industry. You're a cultural observer first, a strategic communicator second, and someone who moves fast without sacrificing judgment.

What You'll Do
  • Develop and lead a consumer communications strategy that builds awareness, drives product adoption, and shapes how fans think and talk about Fanatics Sportsbook, Fanatics Markets, Fanatics Casino, and the Fanatics App.
  • Tell the story of FBG's innovation, from how we're changing the way fans bet and predict, to the experiences only Fanatics can offer at the intersection of sports, culture, and commerce.
  • Cultivate strong relationships with consumer, sports, tech, lifestyle, and creator press to build credibility and secure meaningful coverage that reinforces FBG's position as the most fan-forward platform in the space.
  • Proactively insert FBG's brands into cultural and sports conversations, identifying real-time moments and translating them into earned media and creator-led visibility before the window closes.
  • Use data storytelling, trend reports, partnerships, and cultural insights to create campaigns and moments that spark conversation with key audiences.
  • Partner closely with Marketing, Product, Legal, and Compliance to align storytelling with business priorities across all four products.
  • Build and maintain distinct but cohesive narratives for each product, ensuring each has its own voice while reinforcing the strength of the broader Fanatics ecosystem.
  • Define KPIs and reporting frameworks to measure what's working across media, influencer, and campaign efforts.
  • Build foundational communications infrastructure: messaging frameworks, media strategy, creator playbooks, with a startup mindset inside a scaled company.

What You Bring
  • 10+ years of PR or communications experience, ideally within consumer tech, sports, gaming, entertainment, or marketplace businesses.
  • Deep experience shaping consumer narratives for fast-moving brands, with a proven track record of driving awareness and cultural relevance through earned media.
  • Strong media relationships across sports, consumer, lifestyle, and tech outlets both traditional and new.
  • Exceptional writing and storytelling skills; you can turn data, launches, and platform moments into stories people actually want to read.
  • Demonstrated fluency in sports, entertainment, and internet culture - you know what will land, what won't, and why timing is everything.
  • Experience building communications for a new product or category where you created the frameworks rather than inherited them.
  • Low ego, high ownership; comfortable getting in the weeds and delivering results as part of a collaborative, fast-moving team.
  • Strong judgment in regulated environments; you know how to be creative and bold within the right guardrails.
  • Comfortable managing multiple products, priorities, and workstreams simultaneously without losing the thread.
  • Open to regular travel to events and Fanatics offices for offsites and team meetings.

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $143,000 to $206,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$144,000-$206,000 USD

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About Fanatics

Fanatics is a leading retailer of licensed sports merchandise. The company was founded in 1995 and has grown to become the largest online retailer of officially licensed sports merchandise in the world. Fanatics offers a wide range of products, including jerseys, hats, and other apparel, as well as collectibles and memorabilia. The company has partnerships with all major sports leagues and teams, as well as with individual athletes. Fanatics is committed to providing a seamless shopping experience for its customers and has invested heavily in technology and logistics to ensure fast and reliable delivery.
Learn more about Fanatics
Size
5,000 employees
Industry
Founded
1995

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