Ascensus

Director, Compliance Services

Ascensus • $120K — $150K *
US-AnywhereRemote in Dresher, PA
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of leadership experience in Retirement Services or related fields.
  • Experience leading enterprise transformation projects with measurable outcomes.
  • Ability to leverage AI and advanced analytics for operational improvements.
  • Navigated mergers and large-scale organizational changes effectively.
  • Proven track record of developing strategic roadmaps for operational and business alignment.

Responsibilities

  • Oversee Retirement Operations activities ensuring compliance testing and calculations are delivered effectively.
  • Develop and manage annual staffing and organizational plans.
  • Lead teams through change and enhance workplace culture.
  • Drive process efficiencies by evaluating and prioritizing unified processes.
  • Build partnerships with key stakeholders across departments to improve service delivery.
  • Monitor and recommend changes based on key performance metrics.
  • Manage departmental budget, including proposal development and expense monitoring.

Benefits

  • Opportunities for professional development and growth.
  • Supportive corporate culture emphasizing integrity and quality.
  • Focus on improving associate experience within the organization.
  • Engagement in strategic initiatives and collaboration opportunities.
Full Job Description
Position Summary

The Director of Compliance manages various day-to-day activities of the Retirement compliance department driving alignment to our service model, achieve budgeted expense targets and associate and client revenue objectives.

Job Functions, Essential Duties and Responsibilities
  • Oversee and coordinate all of the activities within the Retirement Operations team. Specifically, ensuring delivery of compliance test and employer calculations.
  • Responsible for organizational planning and annual staffing plans.
  • Motivate and lead teams through change.
  • Actively seek out ways to improve the associate experience.
  • Identification, evaluation, and prioritization of unified processes driving efficiencies.
  • Partner and build relationships among key stakeholders, client services, IT, products and other operations teams
  • Identify, track, and monitor key performance metrics and recommend operational changes to improve performance.
  • Align department priorities to execute on business plan objectives to maximize revenues, client retention and organic sales.
  • Participate in strategic initiatives and collaboration opportunities across the organization.
  • Manages budget, including developing budget proposals, justifying expenses and monitoring accounts.
  • Identify and develop solutions to address risks and assist in the creation of solutions intended to drive alignment.
  • Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
  • The I-Client philosophy and the Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Supervision
  • 6-8 direct reports who lead team of manager, supervisors and associates
  • Lead and direct staff to create an optimal work environment


Preferred Qualifications & Experience
  • 10+ years of progressive leadership experience within Retirement Services, Financial Services, Benefits Administration, or related operational environments, including oversight of large-scale teams and complex service delivery functions.
  • Demonstrated experience leading enterprise transformation initiatives, including process redesign, operating model enhancements, digital transformation, workflow automation, and continuous improvement programs that drive measurable gains in efficiency, quality, client experience, and cost reduction.
  • Proven ability to leverage Artificial Intelligence (AI), automation, and advanced analytics to improve operational performance, enhance decision-making, streamline workflows, and deliver scalable business solutions. Experience identifying, evaluating, and implementing emerging technologies is strongly preferred.
  • Experience navigating mergers, acquisitions, integrations, or large-scale organizational change, including process harmonization, team integration, operating model alignment, risk mitigation, and client transition management.
  • Track record of leading through ambiguity and change, successfully guiding teams through transformational initiatives while maintaining operational stability, employee engagement, and client satisfaction.
  • Demonstrated success developing and executing strategic roadmaps that align operational priorities, technology investments, and business objectives.


Preferred Leadership Competencies
  • Strategic Thinking and Enterprise Leadership
  • Digital and AI-Driven Innovation
  • M&A Integration and Change Leadership
  • Operational Excellence and Process Transformation
  • Executive Communication and Influence

About Ascensus

Ascensus is a financial services company that provides retirement, health, and education savings plans to individuals and businesses. The company was founded in 1980 and is headquartered in Dresher, Pennsylvania. Ascensus has over 4,000 employees and serves more than 12 million customers nationwide. The company offers a wide range of retirement plan solutions, including 401(k), 403(b), and IRA plans. Ascensus is committed to helping its customers save for retirement and achieve their financial goals. The company has received several awards for its excellent customer service and innovative products.
Learn more about Ascensus
Size
4,000 employees
Industry
Finance & Insurance
Founded
1980
* Ladders Estimates

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