About the Role:Upgrade Compliance is seeking a Director to join its Compliance Advisory function. You will work collaboratively with Upgrade's Product and Legal teams providing advice on compliance and risk matters as new products and product enhancements are developed. This position has significant potential to scale as Upgrade continues to grow.
This position is fully remote within the US
What You'll Do:- Provide compliance and risk management input throughout the entire design, development, and implementation of new Upgrade products and services
- Develop creative solutions that allow the business to innovate while still maintaining consumer compliance and effective risk management.
- Provide product and compliance subject matter expertise to Upgrade issue management teams
- Work with the Product Legal team to evaluate and identify proper solutions to manage risk.
- Evaluate regulatory risk, both existing and potential regulatory changes, within a given product framework
- Supply guidance during the development and review of various company-wide compliance policies and procedures
- Provide key risk and compliance reporting to executive and board leadership
- Act as a subject matter expert on consumer financial services laws and regulations
- Represent Upgrade on key regulatory, audit, and bank partner issues as needed
What We Look For:- 10+ years of consumer financial services compliance experience
- Experience in mortgage, HELOC, or dedicated home improvement lending is required
- Experience with Credit Cards products are a plus
- Effective negotiation skills, a proactive and "no surprises" approach in communicating issues, and strength in sustaining independent views while still being collaborative with business stakeholders
- Ability to execute in a fast-paced, technology-driven environment
- Ability to analyze risk trends at a macro level, identifying signs of changing risk levels and/or symptoms of process control breakdowns
- Excellent verbal and written communication skills and the ability to effectively shift communication styles based on audience
- Solid project management, critical thinking and analytical skills
- Highly organized and detail-oriented
- Prior experience in fintech a plus
About the Role:- Competitive salary and stock option plan
- Paid coverage of medical, dental, and vision insurance
- Flexible PTO
- Opportunities for professional growth and development within a rapidly expanding transformation team
- Paid parental leave
- Health & wellness initiatives
Environmental & Working Conditions- Work is performed indoors in a fast-paced environment that requires the ability to manage multiple priorities and meet established workflows, schedules, and service expectations.
- Employees regularly input, retrieve, and exchange information accurately using digital systems and applications to support operational and customer service objectives.
- The role requires the ability to receive and exchange information with customers, peers, supervisors, and cross-functional partners through available communication channels, which may include meetings, email, phone, and digital collaboration tools, and may involve real-time, verbal, or in-person exchanges depending on business need.
- Job duties may involve managing a high volume of inbound and/or outbound customer interactions and work activities using telecommunications and computer systems. The role requires the ability to read, analyze, and interpret information displayed on computer screens and remain in a working posture for extended periods, consistent with the demands of the position.
- Work may be performed in a contact center, office, or remote environment, depending on business needs and the nature of the role. Onsite work environments may include shared workspaces, standard office lighting, and moderate background noise typical of customer service or operational settings.
- Employees working remotely are responsible for maintaining a secure and productive workspace with reliable internet connectivity that supports company systems and safeguards the confidentiality of company and customer information.
