Director, Commercial Insurance Operations & Client Service

Confidential Company

$100K — $150K *
Finance & Insurance
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Minimum ten (10) years of commercial property and casualty insurance experience
  • Prior management experience is required
  • Strong understanding of client service standards, revenue growth, marketing, operations, or employee development
  • Excellent organization, planning, and prioritization skills
  • Superior leadership, coaching, and influencing skills

Responsibilities

  • Oversee daily operations of the insurance division
  • Manage personnel and support learning and development initiatives
  • Foster strong relationships with carrier partners
  • Develop and implement marketing strategies
  • Establish and maintain high client service standards
  • Drive operational efficiencies and technology implementation
  • Support budget management and agency growth initiatives

Benefits

  • Leadership role with significant impact on agency performance
  • Involvement in strategic decision-making and operational planning
  • Opportunity to shape client service and retention strategies
  • Engagement with diverse aspects of the insurance industry
  • Professional development through leadership and coaching opportunities
Full Job Description

About the Role

Terrific leadership opportunity as Director of Commercial Insurance Operations and Client Service for an insurance agency in Chicago. You’re involved with all facets of the division’s daily activities including personnel management, learning and development, carrier relationships and marketing strategies, client service standards and retention, operational efficiencies and technology implementation, best practices, budgets, and supporting agency growth and profitability initiatives.

Skills & Experience

  • Minimum ten (10) years of commercial property and casualty insurance experience with technical expertise across a broad range of coverage lines, specialty industries, and standard and E&S coverage
  • Prior management experience is required
  • Strong understanding of areas like client service standards, revenue growth, marketing, operations, or employee development
  • Excellent organization, planning, and prioritization skills
  • Superior leadership, coaching, and influencing skills

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