As Director, Commerce Enablement, you will own the core commerce platform ecosystem that powers product, catalog, pricing, and transactional capabilities across all banners. You are accountable for ensuring transactions execute flawlessly under all conditions, while enabling the business to scale and evolve commerce capabilities without compromising stability.
This role combines deep operational ownership with platform evolution, ensuring that commerce systems are stable, performant, and continuously improving toward a modern, integration-led architecture.
Here's Where You'll Be FocusingPeople Leadership- Lead and develop a high-performing commerce platform organization including engineers, integration teams, QA, and release management functions.
- Build a culture of end-to-end accountability for transaction integrity, platform stability, and release quality.
- Strengthen internal capabilities across integration, QA, release management, and platform operations, reducing vendor reliance.
- Establish disciplined Agile and release management practices, ensuring predictable and high-quality delivery.
Commerce Platform Ownership & Operations- Own the end-to-end lifecycle of the commerce enablement ecosystem, including:
- Digital commerce platforms (B2C / B2B)
- Order management and transaction orchestration
- Product, catalog, pricing, and promotion services
- Commerce integration and support services
- Ensure platforms operate with high availability, low latency, and reliability at peak transaction volumes.
- Define and enforce SLAs, incident response, observability, and recovery processes for all critical transaction paths.
- Balance run vs. build priorities, with a clear bias toward protecting transaction stability and customer experience.
Transaction Integrity, Release & Reliability - Establish and enforce end-to-end transaction integrity across systems, ensuring consistency from cart through fulfillment.
- Own release governance, including:
- QA standards and defect thresholds
- Release readiness and certification
- Rollback and recovery procedures
- Reduce defect leakage, production incidents, and failed releases through improved engineering and release discipline.
- Ensure robust monitoring, alerting, and performance management across all transaction flows.
Platform Architecture, Integration & Scalability- Ensure commerce platforms are built on resilient architectures that minimize failure points.
- Define and enforce integration standards in collaboration with our COE, data consistency, and system contracts across platforms.
- Simplify and standardize integration patterns to improve reliability and maintainability.
- Enable scalable connectivity across commerce, engagement, and fulfillment ecosystems.
Backlog, Delivery & Operational Governance- Own a prioritized, risk-aware platform backlog, balancing business demand with platform stability needs.
- Govern intake to ensure new capabilities do not introduce unacceptable transaction or integration risk.
- Oversee delivery with a focus on release success rates, cycle time improvements, and platform stability metrics.
- Ensure full transparency into delivery performance, risks, and operational health.
Vendor, Partner & Commercial Management- Manage relationships with commerce platform vendors and system integrators.
- Reduce reliance on external partners by building internal capability in critical transaction pathways where it makes sense.
- Ensure platforms and vendors meet strict performance, reliability, and delivery standards.
- Optimize cost to serve platforms, including licensing and operational spend.
Cross-Functional Collaboration- Partner with Digital Experience teams to ensure front-end experiences are supported by reliable backend services.
- Work with Business teams to enable product, pricing, and merchandising capabilities without compromising platform stability.
- Align with Customer Engagement platforms to ensure data and integration readiness for campaigns and personalization.
- Collaborate with IT COEs to enforce consistent service management, QA, and delivery governance models.
What You Have to OfferYour Experience and Resume Will Show Us:- 10+ years experience leading enterprise-scale commerce or transactional platforms with high availability requirements.
- Deep expertise in commerce systems, order management, and transaction processing architectures.
- Strong experience operating in high-scale, high-availability environments with strict uptime and performance expectations.
- Demonstrated success leading large engineering and platform teams in a matrixed organization.
- Expertise in release management, QA discipline, and platform reliability engineering.
- Strong understanding of integration patterns, distributed systems, and failure management.
- Experience in vendor management, commercial oversight, and cost optimization.
- Solid understanding of commerce domain concepts (catalog, pricing, checkout, OMS, fulfillment).
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