Director, Clinical Practice Operations and Standardization

UPMC Senior Communities • $110K — $130K *
Pittsburgh, PA 15237In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BSN required.
  • Master's degree required.
  • 5 years of healthcare operations or clinical project management experience.
  • Strong interpersonal and communication skills for diverse professional relationships.
  • Proven management skills to lead and motivate teams effectively.
  • Experience in managing complex projects with multiple stakeholders.
  • Strong critical thinking and problem-solving abilities.

Responsibilities

  • Support clinical practice operations initiatives within UPMC Health Services Division.
  • Coordinate operational support for the wound care service line.
  • Drive clinical content management for high-quality care delivery.
  • Plan and assess training needs during facility transitions.
  • Review workflows related to clinical protocols and operational processes.
  • Identify and mitigate barriers to change with internal clients.
  • Maintain compliance with accrediting bodies and organizational policies.

Benefits

  • Comprehensive health benefits package.
  • Support for continuous professional development.
  • Collaboration with a wide array of healthcare professionals.
  • Opportunities for involvement in strategic initiatives and projects.
Full Job Description
UPMC Center for Nursing Excellence is seeking a Director of Clinical Practice Operations and Standardization. The Director is responsible for supporting the planning, coordination, and execution of key clinical practice operations initiatives within the UPMC Health Services Division. The Director, Clinical Practice Operations and Standardization partners with nursing and operational leaders to support PolicyStat implementation, nursing practice alignment, and systemwide standardization efforts. This role also leads other special projects assigned by Health Services Division leadership.

Responsibilities
  • Supports clinical practice operations initiatives across the UPMC Health Services Division, including PolicyStat implementation, nursing practice alignment, and systemwide standardization efforts in partnership with CNOs, nursing leaders, and operational stakeholders.
  • Provides operational support and coordination for the wound care service line.
  • Drives clinical content management, helping ensure workflows, protocols, guidelines, order sets, and operational processes support consistent, high-quality care delivery.
  • Supports additional strategic initiatives and enterprise projects as assigned by the Chief Nurse Executive or their designee.
  • Coordinates planning for clinical and ancillary operations during facility moves or transitions. Assesses training needs for project teams and supports identification of relevant training materials and approaches to address those needs.
  • Reviews workflows related to clinical content, including protocols, guidelines, order sets, and operational workflow.
  • Identifies barriers to change with internal clients; supports plans to address change barriers and promote acceptance of the change process.
  • Builds follow-up mechanisms and maintenance plans into project deliverables to support sustainability and confirm intended business value is delivered.
  • Recognizes and escalates urgent matters appropriately; supports decision-making that may influence project direction. Applies analytical methods and tools to assess issues, identify options, and support problem solving.
  • Prioritizes tasks based on relative importance and urgency and identifies dependencies across projects.
  • Collaborates with Clinical Transformation, Communications, Community Relations, Construction, Facilities, Finance, Hospitality, Human Resources, Information Technology, Medical Affairs, Operations, Patient Care Services and Regulatory.
  • Supports continuous improvement efforts to streamline operational processes and improve efficiency. Coordinates inter-departmental activities to enhance integration and consistency across the hospital system.
  • Maintains compliance with accrediting bodies (i.e., TJC, ACRO, DOH, OSHA, etc.) and ensures activities are conducted in compliance with organizational policy and local, state, and federal laws and regulations, governing activities, organizational structures, management philosophy and mission and vision statements.
  • Develops and maintains internal and external customer relationships, including medical staff, employees, patients, parents, payers, and vendors. Identifies customer needs, supports mechanisms to monitor satisfaction, and develops operating plans to address areas of dissatisfaction. Supports effective communication channels between physicians, employees, and managers.
  • Partners with business unit leaders to support development and communication of policies required as a result of project implementation.
  • If relevant to scope of department care, demonstrates active commitment to ongoing improvement or maintenance of hand hygiene performance through monitoring of compliance in meeting unit-specific target number of monthly observations.
  • As a leader supporting clinical operations, identifies and mitigates safety risks and hazards that could impact patient and/or staff safety and escalates risks and hazards to leadership as appropriate.
  • Supports clinical, financial, and human resources priorities for improvement in concert with organizational goals.
  • Demonstrates fiscal responsibility in supporting department budget management and promotes efficient use of resources, including flexible staffing patterns to meet patient care needs when applicable.
  • *Performs in accordance with system-wide competencies/behaviors.
  • *Performs other duties as assigned.


Qualifications:

  • BSN required.
  • Master's degree required.
  • 5 years of experience in healthcare operations, clinical operations, project management, consulting, or related area.
  • Strong interpersonal and communication skills, both oral and written, with the ability to build and maintain effective working relationships with a wide variety of health care professionals both in and outside the organization.
  • Strong management skills. Ability to develop, motivate and lead teams or workgroups to accomplish specific goals and objectives.
  • Demonstrated skill in managing complex workstreams with multiple stakeholders.
  • Strong critical thinking skills. Ability to analyze complex information; summarize key trends or findings; identify root cause issues; evaluate pros and cons of alternative solutions; and support sound operational and financial decisions.
  • Ability to collaborate with physicians, staff, operational leaders, hospital administration, corporate partners, and other senior leadership. Experience in a health care setting, including exposure to information systems and business planning, is required.
  • Ability to influence stakeholders, support alignment around ideas and priorities, and facilitate decision-making across teams.

Additional Licensure Information
  • Pennsylvania RN licensure preferred.

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

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Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

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Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

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Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

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Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

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