Job Description

The Role

Supporting Providence Saint John's Medical Foundation, the Director Clinical Operations is responsible for leading and creating Operational Infrastructure efforts to support Physicians and Patients primarily in the California region.

Assures long-term organizational success through overall excellence of operations, outcomes, quality, service, staff and physician satisfaction, financial viability and leadership.

What You'll Do

• Respects the dignity, confidentiality and privacy of patients.
• Works in a safe manner, adhering to general safety precautions and standards. Reports any unsafe conditions to their supervisor and/or the safety hotline.
• Understands, supports, and implements the mission of Providence Health Services Medical Foundation to deliver health care to those in need in the performance of all job responsibilities.
• Ensures compliance with policies and procedures including the recording of community benefit services and costs.
• With the Chief Executive and other executives, prepares and recommends budgets, goals, and objectives taking into consideration input from providers.
• Supervises staff, including clinic administrators, managers and support staff as assigned by the Chief Executive. Provides selection, training, disciplining, terminating, performance improvement, and mentorship related to day-to-day operations.
• Holds regular staff meetings to discuss methods for improving customer service, efficient and safe operations, and overall medical group performance.
• Informs staff members of changes to policies and procedures.
• Partners with other campus leadership on business operations and strategy.
• Maintains current knowledge in the field of ambulatory care.
• Formulates plans to meet strategic goals and coordinates with other management.
• Ensures that organizational and regional goals are met and that all accrediting and reporting standards are complied with.
• Keeps abreast of medical group performance, operations and special projects.
• Demonstrates competency with all position-related software programs.
• Demonstrates consistent use of appropriate tactics for excellent service.

What You'll Bring

Education & Credentials

• Bachelor's Degree in Healthcare Administration, Business Administration or comparable field.
• Master's Degree in Healthcare Administration, Business Administration, or comparable field; or equivalent education/experience (preferred).

Experience & Expertise

• 5 years of experience as a healthcare leader with a proven track record in multiple areas of healthcare management, operations and corporate functions, and/or an equivalent combination of experience and education.
• Financial, business development, complex project management, marketing, analytical, team building and collaborative working skills are essential.
• Proven change management skills including crafting strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes.
• Knowledge and skills in medical group management and health systems operations and reimbursement highly desired.

Professional & Leadership Capabilities

• Must be adaptable; able to balance daily operations, problem solving, and physician relations while retaining strategic focus and driving long-term results.
• Able to achieve goals in a working environment that uses multiple modalities of communication and computer applications.
• Must be skilled in verbal and written communication.
• Knowledge of the use of health information technology to improve care.

Why Join Us?

• Operational Leadership: Lead operational infrastructure efforts that support physicians, patients, and medical group operations across the California region.
• Strategic Impact: Partner with executive leaders, physicians, and service line leaders to advance organizational goals, business strategy, and program development.
• Quality & Patient Experience: Help foster a culture of quality, service, patient-centered care, and operational excellence.
• People & Team Development: Support managers, clinic leaders, and staff through coaching, development, engagement, and performance leadership.

Ready to Shape the Future of Healthcare?

If you are a healthcare operations leader with experience in strategy, medical group operations, business development, and team leadership, we encourage you to apply and help advance Providence's mission through operational excellence and service.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.