Job Description

The Role

Integrated DME Services (IDS) is a Durable Medical Equipment (DME) service line providing consigned DME for acute care and ambulatory sites across Providence.

The Director of Integrated DME Services (IDS) is responsible for leading the expansion of the program and overall direction of consigned DME operations across Providence.

Primary responsibilities include establishing and sustaining a consigned Durable Medical Equipment (DME) program in all Providence acute and ambulatory sites that have an occasion to directly dispense DME to patients prior to discharge, while expanding targeted DME services throughout Providence. A fully implemented program across Providence is expected to generate annual revenue of approximately $25 million and support a team of 25-30 FTEs.

This role requires:

• Navigating ambiguity within a highly complex business environment.
• Successfully negotiating political and operational challenges associated with establishing DME services throughout Providence.
• Managing distinct differences and varying priorities across the organization.
• Working in a highly matrixed environment requiring multiple stakeholder acceptance and approval.
• Responding effectively to changing payer contracting access, payer rates, and coverage criteria required to financially support the IDS program.
• Maintaining focus on key improvement opportunities amid multiple competing priorities.

What You'll Do

Strategic Leadership & Program Development

• Provides direction and leadership over IDS program development, integration, and ongoing operations throughout Providence.

Financial & Business Performance

• Ensures program financial targets are met.
• Prepares yearly budgets.
• Implements reporting systems to measure business outcomes.

Operations & Service Excellence

• Ensures program service level performance meets established goals and objectives, including provider, clinician, and patient satisfaction, quality outcomes, and high reliability.

Collaboration & Stakeholder Engagement

• Fosters collaborative working relationships with executive leadership, physician teams, and local clinical and operations teams to accomplish program service goals.

Strategic Leadership & Program Development

• Works with local and regional acute and ambulatory operations leaders, physician group leadership, clinical service line leadership, and strategic planning and business development leaders to develop DME strategies.
• Evaluates opportunities and makes decisions about the feasibility of establishing targeted DME services in one or more geographic areas across Providence.
• Implements DME services in geographic areas across Providence where a clear need for services is identified and supported financially.

Operations & Service Excellence

• Collaborates with region and system payer contracting teams to ensure required DME payer contracts are secured.
• Attends professional meetings and seminars to stay abreast of industry and competitive marketplace changes, best practices, and opportunities to grow and expand services.

Strategic Leadership & Program Development

• Creates a forward strategic vision of program expansion across Providence as well as non-Providence health systems.
• Participates in HCC, division, and system-level meetings, as required.

What You'll Bring

Education & Credentials

• Bachelor's Degree in Healthcare, Business Administration, or a related field.
• Master's Degree (preferred).
• Required upon hire: In compliance with Providence Health and Services Human Resources policy regarding background checks, a criminal background check is required for this position based on assigned duties.

Experience & Expertise

• Ten (10) or more years of medical equipment experience.
• Eight (8) years of progressive leadership experience.
• Experience in the development and execution of strategic business plans.
• Expert knowledge of the durable medical equipment industry.
• Demonstrated ability in developing ROI financial analyses, including due diligence, proposal justification, budgetary requirements, impact assessments, and recommendations documentation.
• Experience managing cross-functional, multi-market implementation plans.

Professional & Leadership Capabilities

• Ability to manage services and programs through effective leadership of individuals and teams on both interpersonal and technical levels, verbally and in writing.
• Proven strong analytical abilities.
• Ability to develop and manage budgets and project plans.
• Strong knowledge of resource planning and scheduling, negotiation, computer skills, and development of required documentation, testing, and training.
• Ability to communicate positively and effectively.
• Ability to develop and present business, growth, and strategic plans to executives and other key stakeholders.
• Demonstrated excellent organizational skills.
• Strong problem-solving, facilitation, and negotiation skills.

Why Join Us?

• Strategic Growth Opportunity: Lead the expansion of Integrated DME Services across Providence and help shape the future of DME service delivery throughout the organization.
• Enterprise-Wide Impact: Support patients across acute and ambulatory settings through the development and expansion of DME services across Providence.
• Collaborative Leadership Environment: Partner with executive leaders, physicians, clinical teams, operational leaders, payer contracting teams, and strategic planning partners across the system.
• Complex & Rewarding Challenge: Navigate a highly matrixed healthcare environment while advancing program growth, operational performance, and long-term sustainability.

Ready to Shape the Future of Healthcare?

If you are a strategic and results-oriented leader with expertise in durable medical equipment, business operations, and program development, we encourage you to apply. Join Providence and help advance Integrated DME Services through innovation, collaboration, and operational excellence.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.