Summary:
The Director of Clinic Operations provides strategic, operational, and financial leadership across multiple clinic locations to ensure consistent, high quality patient care and service. This role oversees Clinic Managers and multidisciplinary teams to standardize workflows, optimize patient access, improve efficiency, and uphold compliance with regulatory and CHRISTUS Health standards. The Director analyzes operational and financial metrics to identify trends, risks, and opportunities, driving initiatives that improve performance, support growth, and strengthen long term sustainability. The position also partners closely with providers to support onboarding, scheduling optimization, documentation needs, performance expectations, and compensation reviews. Serving as a key liaison between clinics, health system leadership, and providers, the Director cultivates a culture of accountability, teamwork, and continuous improvement while advancing organizational strategies, quality initiatives, and regional priorities.
Responsibilities:
Leadership & Oversight
- Provide strategic and operational leadership to Clinic Managers across multiple clinic locations, ensuring consistent standards of care, service, and administrative practice.
- Implement and monitor standardized workflows, policies, and best practices to enhance clinic performance and alignment with organizational mission and values.
- Serve as liaison between clinics, providers, and senior leadership, ensuring clarity of expectations, priorities, and outcomes.
Operational & Financial Management
- Oversee clinic operating performance, including expense management, staffing patterns, productivity, patient volume, revenue, and key financial indicators.
- Analyze operational and financial reports to identify risks, trends, and opportunities; drive improvement strategies across sites.
- Lead or actively contribute to organizational initiatives, clinic builds, expansions, and acquisitions.
Quality, Safety & Compliance
- Ensure clinical and nursing care standards meet CHRISTUS Health, regulatory, and accreditation requirements.
- Oversee quality improvement efforts, monitor performance metrics, and implement corrective actions as needed.
- Ensure adherence to all federal, state, local, and health system compliance standards.
Provider Support
- Support provider recruiting, onboarding, credentialing coordination, schedule optimization, and documentation needs.
- Assist with provider access, productivity monitoring, and performance expectations.
- Facilitate and participate in provider compensation review meetings.
- Coordinate capital requests and ensure resource stewardship.
People Leadership & Development
- Recruit, mentor, and develop Clinic Managers and other direct reports to promote operational excellence and retention.
- Conduct coaching conversations, performance evaluations, and leadership development planning.
- Promote a culture of collaboration, professionalism, and continuous improvement across all clinics.
Patient Access & Experience
- Oversee appointment availability, scheduling workflows, and service capacity to optimize patient access and reduce bottlenecks.
- Ensure each clinic delivers a consistently excellent patient experience.
Employee Time & Workforce Management
- Oversee timekeeping and payroll approval for all direct reports, ensuring accuracy and policy compliance.
- Monitor staffing levels, PTO usage, overtime, and scheduling patterns to ensure adequate coverage.
- Partner with HR to address attendance issues, staffing concerns, and workload imbalance.
Collaboration & Communication
- Work collaboratively with physicians, APCs, nursing teams, and administrative leaders to meet clinic and regional goals.
- Facilitate communication across clinics to ensure alignment and consistent operational practices.
Requirements:
Work Schedule:
5 Days - 8 Hours
Work Type: Full Time
