IQVIA

Director, Client Services - Medical & Scientific Communications

IQVIA • $130K — $363K *
Philadelphia, PA 19120In-Person
Healthcare
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Marketing, Business, Science, or related field required.
  • 14+ years in medical communications or healthcare marketing required.
  • Proven track record managing senior client relationships.
  • Strong people management and team leadership skills.
  • Excellent written and verbal communication abilities.
  • Detail-oriented with superb organizational and time management skills.
  • Proficient in Microsoft Office and familiar with project management systems.

Responsibilities

  • Build and maintain trust with client stakeholders through effective communication.
  • Serve as a strategic partner to help clients achieve their objectives.
  • Ensure professional representation of the organization across interactions.
  • Identify additional services for clients to strengthen relationships.
  • Attend key client engagements and support various initiatives.
  • Conduct regular account assessments and identify improvement opportunities.
  • Oversee on-time and on-budget delivery of all client projects.

Benefits

  • Remote work opportunity available for residents in the country posted.
  • Opportunity for professional growth and skill development.
  • Collaborative environment fostering continuous improvement.
  • Leadership role in a dynamic healthcare communications landscape.
Full Job Description
Director, Medical & Scientific Communications

(Agency Equivalent: SVP, Client Services)

Job Overview

IQVIA is seeking a Director of Client Services to lead strategic client relationships, oversee delivery excellence across assigned accounts, and drive growth, retention, and operational performance within a healthcare communications environment for our Simpson Healthcare team. This leader will be accountable for strengthening client partnerships, ensuring high-quality delivery across complex projects, and developing high-performing teams that consistently meet or exceed client expectations.

The Director will serve as a senior client partner and internal team leader, balancing relationship management, project oversight, commercial growth, and people leadership. The role requires a proven ability to manage senior stakeholders, guide cross-functional teams, identify opportunities for expanded client support, and ensure work is delivered on time, on budget, on strategy, and in alignment with relevant policies and guidelines.

Key Responsibilities

Client Leadership and Relationship Management
  • Build and maintain trusted, professional relationships with client stakeholders by understanding their roles, communication preferences, business priorities, and desired outcomes.
  • Serve as a strategic partner to clients, helping them achieve brand, project, and business objectives through proactive guidance and strong account stewardship.
  • Ensure the organization is represented professionally and consistently across client interactions, communications, meetings, and deliverables.
  • Identify opportunities to provide additional services that support client priorities and strengthen long-term relationships.
  • Attend and support key client engagements, including status meetings, brand planning sessions, workshops, advisory boards, speaker trainings, and congress-related activities.
  • Conduct regular account check-ins with clients to assess relationship health, identify risks, and determine opportunities for improvement.


Project and Delivery Oversight
  • Oversee delivery of all projects for assigned clients, ensuring work is completed on time, on budget, error-free, on strategy, and within applicable policies and guidelines.
  • Monitor project progress, budget alignment, timelines, quality standards, and scope changes across assigned accounts.
  • Ensure internal teams and third-party vendors are aligned on expectations, timelines, deliverables, quality, and budget requirements.
  • Partner with project leads and finance stakeholders to support accurate phasing, invoicing, forecasting, and financial reporting for assigned clients.
  • Maintain working knowledge of assigned products, disease areas, brand strategy, company goals, and client business priorities.
  • Collaborate with client services teams to prepare and deliver client pitches, presentations, and metrics with a focus on quality, accuracy, and timeliness.


Team Leadership and Talent Development
  • Lead, coach, and develop client services team members, fostering accountability, collaboration, continuous learning, and high-quality execution.
  • Supervise and train staff members, creating opportunities for expanded responsibilities, skill development, and professional growth.
  • Provide regular feedback, conduct one-on-one meetings, support performance management activities, and contribute to a positive team environment.
  • Assign projects based on team member experience, growth goals, capacity, and business needs.
  • Partner cross-functionally with internal teams to support project delivery, resolve changes in scope or priority, and improve overall team effectiveness.
  • Identify opportunities to improve systems, tools, processes, and resource planning to support client and business objectives.


Organic Growth and Commercial Leadership
  • Own revenue growth and retention for assigned accounts by driving renewals, expansion opportunities, and strong client partnerships.
  • Guide client services teams on operational process, strategic approach, and innovative solutions that align with client and business objectives.
  • Serve as a senior reviewer in the final statement of work approval process.
  • Provide senior-level oversight of pipeline tracking, phasing, and financial forecast reporting to ensure accuracy and alignment.
  • Support management of master services agreements, ensuring agreements are current, compliant, and aligned with client relationships and business strategy.


Qualifications
  • Bachelor's degree required, preferably in Marketing, Business, Science, or a related field.
  • 14+ years of experience in medical communications, healthcare marketing, scientific agency, or a related client services environment.
  • Demonstrated success managing senior client relationships and leading complex, multi-stakeholder accounts.
  • Exceptional people management, mentoring, and team leadership experience.
  • Strong written and verbal communication skills, with the ability to influence and engage a wide range of audiences.
  • Strong attention to detail, organization, time management, and ability to manage multiple priorities.
  • Ability to leverage internal and external relationships to support project, client, and business success.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, Outlook, and Word; experience with project management systems is preferred.
  • Experience using web-conferencing tools such as Zoom, Microsoft Teams, and WebEx.
  • Collaborative, proactive, and curious leader with a strong drive for continuous improvement, learning, and innovation.
  • Ability to travel to meet with stakeholders as needed, up to 25%.


Preferred Attributes
  • Strategic client counselor with strong commercial instincts and the ability to identify organic growth opportunities.
  • Confident executive presence with the ability to navigate senior stakeholder relationships.
  • Strong operational discipline with the ability to balance client service, financial management, team development, and delivery excellence.
  • Comfortable working in a fast-paced, matrixed environment with multiple competing priorities.
  • Passion for healthcare communications, client partnership, and developing high-performing teams.


Please Note: You must reside within the country where this position is posted to be eligible for this remote opportunity.

The potential base pay range for this role, when annualized, is $130,500.00 - $363,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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