Job DescriptionWe are seeking an experienced and dynamic leader to join our fast-growing team as Director of Client Management and Growth. The purpose of this role is to drive renewals and expansion while building strong, trusted relationships with enterprise clients. You will own accountability for net revenue retention, direct upsell and cross-sell opportunities, and deliver measurable business results for our managed services offerings. This role includes leading a high-performing client management team, creating structured playbooks, and managing strategic customer engagement initiatives. If you are passionate about customer success and accelerating business growth, this position offers the opportunity to make a major impact.
Responsibilities:
- Own end-to-end renewal and expansion performance for managed services, ensuring exceptional net revenue retention and reduced churn.
- Design and implement structured playbooks for renewals and expansions, with a focus on value realization and outcome-based strategies.
- Drive upsell and cross-sell processes closely tied to client adoption, growth roadmaps, and executive-level alignment.
- Lead, coach, and develop a high-performing client management team focused on delivering best-in-class customer experiences.
- Foster long-term trusted partnerships with clients through effective stakeholder engagement and proactive risk management.
- Collaborate cross-functionally to align customer strategies with internal delivery, product, and financial goals.
- Perform other duties as may be required consistent with the purpose of this role.
Qualifications- Proven track record in driving renewals, expansions, and net revenue retention within IT managed services or SaaS environments.
- Experience managing strategic enterprise accounts and building strong C-level relationships.
- Strong leadership skills with prior experience developing and mentoring account management or client success teams.
- Deep understanding of revenue growth strategies, value-based client engagement, and adoption-focused activities.
- Excellent analytical, negotiation, and communication skills in a fast-paced, global business environment.
- Ability to work cross-functionally and collaboratively across multiple departments and stakeholders.
- Bachelor's degree or higher in Business, Technology, or a related field.
Additional InformationWe offer:- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 25 year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
