SteadPoint has been a trusted workers' compensation partner for years. We're known for
being reliable, responsive and eager, and for making the workers' compensation system as
easy as possible for agents, employers and employees. We care deeply about people and
serve them with excellence, integrity and passion. We value our team members and provide
a welcoming, inclusive and supportive workplace where they can maximize their talents and
achieve their personal and professional goals.

POSITION AVAILABLE - DIRECTOR, CLAIMS
This position requires a proven leader to help develop strategy and tactical direction as well as solid
customer service skills with the ability to promote quality service as a top initiative for the department.
The Director of Claims is responsible for planning, direction, management, and implementation of
strategic objectives and policies for the claim department. The Director is accountable for the
evaluation of information to assess proper resolution of claims to determine appropriateness of payout.
Responsible for oversight, direction, management, and implementation of Claims Administration
Services.

JOB FUNCTIONS AND RESPONSIBILITIES
→ Work with President to develop long term plan for claims organization.
→ Work with President to develop and provide innovative solutions that provide strategic impact to
the department
→ Cultivate and maintain excellent relationships with reinsurers, business units, and client partners.
→ Establish, negotiate, and maintain vendor relationships and contracts that have a direct impact on
department results.
→ Collaborate with management team on planning, staffing, and budgeting to deliver a best-in-class
claims department with the use of vendors.
→ Provide leadership in accordance with company vision, mission, and values.
→ Implement claim policy and guidelines in compliance with corporate claim objectives and insurance
laws and regulations.
→ Drives continuous improvement within scope of responsibility through initiatives involving people,
processes, and technology.
→ Includes identifying emerging issues and trends.
→ Responsible for overseeing and managing the company Anti-Fraud Plan.
→ Maintain log and report Risk Alert notices to the appropriate staff.
→ Responsible for coordination of reinsurance claim audits and reviews.
→ Management of the department budgets, to ensure efficient and effective use of company
resources within the limits established in company policies.
→ Leads, directs, trains, mentors, and has management accountability to ensure a talent development

plan is implemented across the department.
→ Ensure that the department maintains adequate case reserves on all current and new claims
reported. Ensure the company maintains claims case reserves, in the aggregate, which are sufficient
to discharge ultimate corporate liability.
→ Collaborates across various departments (Underwriting, Finance, Audit, Customer Care, Marketing,
Corporate Analytics) to improve operational effectiveness, customer service, and quality

SKILLS & QUALIFICATIONS
→ Bachelor's degree.
→ Minimum 10 years of experience in workers' comp (carrier, TPA)
→ 5 years experience managing people.

→ State adjuster license or AIC.

BENEFITS INCLUDE
→ Competitive Salary
→ 401(k)
→ BCBS Health & Dental
→ Supplemental Health Policy
→ VSP Vision Insurance
→ PTO
→ Life Insurance