Royal Caribbean Group

Director Change Management & Communications

Royal Caribbean Group • $130K — $180K *
Miami, FL 33186In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 15+ years in large-scale change management, 5+ years in senior leadership.
  • Experience in technology modernization and large-scale enterprise change.
  • Proven ability to create communication strategies that inspire behavioral change.
  • Strong record in internal engagement campaigns within transformation.
  • Deep expertise in structured change methodologies and internal communication tools.
  • Experience in leading learning programs and advising C-suite executives in transformation contexts.
  • Degree in Communications or related field; certifications like CCMP or PMP preferred.

Responsibilities

  • Develop and implement the enterprise change and adoption strategy.
  • Drive clear communications and identify stakeholder priorities.
  • Translate complex technical changes into value-driven narratives.
  • Measure engagement and adapt content based on feedback and data.
  • Build advocacy programs and identify change champions.
  • Manage change fatigue with targeted messaging and support.
  • Collaborate to synchronize communications with delivery plans.

Benefits

  • Opportunities for professional development and continuous learning.
  • Access to self-service resources for on-demand learning.
  • Dynamic work environment with cross-functional teamwork.
  • Foundation of a strong organizational culture focused on innovation.
  • Potential for career growth within a leading global company.
Full Job Description
Overview

The Director, Change Management and Communications is the senior-most advocate for change within the organization, leading transformation programs that blend digital and operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across Newbuilding & Innovation departments globally. By combining storytelling, marketing-style communications, and bite-sized learning interventions, this leader ensures that every stakeholder understands the "why," "how," and "what" of change - transforming adoption into advocacy.

Responsibilities

  • Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.

  • Drive clear communications and proactively identify the priorities and needs of diverse sets of Royal Caribbean Group stakeholders.

  • Translate complex technical changes into clear, compelling narratives that connect to value and business impact.

  • Partner with teams to identify communication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.

  • Build influence and advocacy programs, identifying change champions and enabling them to drive adoption within their teams.

  • Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.

  • Partner with the Learning, AI and Process teams to design micro-learning and bite-sized training modules that drive self-sufficiency and reinforce key behaviors.

  • Curate and publish self-service resources that enable on-demand learning.

  • Collaborate with Mission Control and Execution and Strategy Teams across Newbuild to synchronize communications with delivery plans, milestones, and pilots.


Qualifications

  • 15+ years of experience in leading large-scale change initiatives, with 5+ years in a senior leadership role.

  • Experience leading transformation initiatives, including technology modernization, product evolutions, and large-scale enterprise change.

  • Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.

  • Strong track record in internal engagement campaigns, ideally within transformation programs.

  • Deep expertise in structured change methodologies and internal communications tools.

  • Experience leading learning and enablement programs.

  • Experience advising C-suite executives in digital, marketing, CRM, or transformation contexts, with consulting experience preferred.

  • Ability to navigate in complex environments with global stakeholders.

  • Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.

  • Demonstrated ability to use data-driven insights to refine communication strategy.

  • Degree in Communications, Organizational Change, Marketing, or a related field.

  • Certifications like CCMP, Prosci, or PMP preferred.


Education

  • Bachelor's degree in Business, Communications, Project Management, or a related discipline required, with preference for coursework or experience in AI, analytics, or digital transformation.


Experience

  • 10+ years of progressive experience leading large-scale transformation, Change initiatives, or enterprise project management within complex organizations.

  • Proven track record in senior consulting or advisory roles, driving strategic change and digital adoption across multiple business units.

  • Expertise in overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.

  • Industry background in cruise, hospitality, or major engineering/manufacturing environments is highly advantageous, though not mandatory.


Core Competencies

  • Exceptional organizational and strategic time management abilities, with a proven capacity to prioritize complex initiatives across multiple workstreams.

  • Outstanding written and verbal communication skills, with demonstrated experience delivering high-impact presentations and influencing senior stakeholders.

  • Expert proficiency in PowerPoint and artificial intelligence tools, with hands-on experience designing and communicating AI-driven solutions.

  • Mastery of Microsoft Office Suite, as well as advanced project management platforms such as Adobe Workfront, or equivalent enterprise solutions.

  • Highly collaborative leadership style, fostering cross-functional engagement and continuous learning to drive digital transformation and innovation.

  • Demonstrated ability to support and drive business transformation initiatives, including managing change, aligning stakeholders, building capability, and implementing process improvements.


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

About Royal Caribbean Group

Royal Caribbean Group is a cruise vacation company with a global fleet of 63 ships traveling around the world. The company provides celebrity cruises and silversea cruises. Royal Caribbean Group was established in 1968 in Miami, Florida.

Royal Caribbean Group Careers

There has never been a more exciting time to explore job opportunities with Royal Caribbean Group, a leader in the global cruise industry known for innovation and excellence.

Work You’ll Do

Join Royal Caribbean Group's dynamic team to help redefine the travel experience for millions of guests worldwide. The company's commitment to growth and leadership in the cruise industry offers a unique platform for professionals to advance their careers. Transform the future of travel with Royal Caribbean Group, where diversity, innovation, and a passion for service converge to create extraordinary vacation experiences. Lead in a market where skills in technology, customer service, and operational excellence are prized. Royal Caribbean Group stands at the forefront of the travel industry, offering team members unparalleled opportunities for career advancement. Work alongside a global team of professionals dedicated to pioneering new paths in the cruise sector. Royal Caribbean Group fosters a culture of innovation and leadership, making it an ideal workplace for those aiming to make a significant impact.

Royal Caribbean Group Professional Pathways

The team is actively building a robust professional network, inviting individuals to master their career journey in the vibrant world of cruise travel.

Do Innovative Work

Engage with a diverse team at Royal Caribbean Group—professionals dedicated to reshaping the future of travel through continuous innovation and a deep understanding of the global travel market.

Drive Innovation and Leadership

Deliver targeted solutions and exceptional guest experiences by leveraging deep industry knowledge and a commitment to innovation that’s second to none.

Be Part of a Great Team

Join a workforce that thrives on collaboration and diversity. Royal Caribbean Group offers a variety of job opportunities that harness the capabilities of its expansive global network.

Future-proof Your Career

Royal Caribbean Group provides a wealth of opportunities for personal and professional development, supported by comprehensive training programs and a commitment to promoting from within.

Explore

Discover how Royal Caribbean Group is leading the way in employee satisfaction and guest service, setting new standards in the cruise industry.

The Royal Caribbean Group Advantage

With a focus on diversity, leadership, and professional growth, Royal Caribbean Group helps team members navigate their careers in an ever-evolving industry. The company's global scale and commitment to innovation offer unmatched opportunities for career advancement.

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Join the Team

Search open positions that match your skills and interests. Royal Caribbean Group looks for passionate, curious, creative, and solution-driven team players. SEARCH ROYAL CARIBBEAN JOBS

Keep Up to Date

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Learn more about Royal Caribbean Group
Size
10,001 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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