The Hartford Financial Services Group, Inc

Director, Category Management (Human Resource and Legal)

Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of experience in category management and strategic sourcing, specifically in Human Resources and Legal services.
  • Proven ability to manage complex spend related to Human Resources, including vendor relations and outsourcing agreements.
  • Strong analytical abilities to derive insights from spend data and market trends.
  • Excellent negotiation skills, particularly in structuring complex agreements.
  • Bachelor’s degree required, preferably in procurement or business; MBA is a plus.

Responsibilities

  • Lead sourcing and contract management for HR and legal services aligned with business strategies.
  • Develop multi-year category strategies that meet enterprise objectives.
  • Conduct market analyses to identify trends, cost drivers, and risks.
  • Drive improvements in outsourcing models and commercial frameworks.
  • Establish KPIs and value-tracking mechanisms to measure sourcing performance.
  • Oversee end-to-end sourcing initiatives for high-impact spend.
  • Negotiate terms with suppliers to ensure favorable service and risk outcomes.

Benefits

  • Hybrid or remote work arrangement based on candidate location.
  • Opportunity to work with high-value spend categories ranging from $100M-$200M.
  • Engagement in continuous improvement and change initiatives in the procurement sector.
Full Job Description
Dir Category Mgmt - FP06BE

The Director, Category Management in the Human Resource and Legal space is a senior leader within the Strategic Sourcing & Real Estate organization (SSRE) responsible for developing and executing category strategies for complex, high‑value spend categories. Reporting to the AVP, Category Lead for Corporate Service, this role manages categories typically ranging from $100M-$200M in annual spend and plays a critical role in translating enterprise procurement strategy into actionable category plans and measurable business outcomes.

This role can have a hybrid or remote work arrangement. Candidates who live near Hartford will have an expectation of working in an office in alignment to our hybrid work schedule (currently three days per week (Tuesday through Thursday)). Candidates who live near other office locations may have a similar expectation or may have a remote work arrangement depending on location. Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Key Responsibilities

  • This role is responsible for leading the sourcing and contracting of Human Resources and Legal services, ensuring alignment to business strategy, cost optimization, risk management, and delivery of measurable outcomes.

  • Develops and executes multi‑year category strategies aligned to enterprise objectives.

  • Conducts market analysis to understand trends, cost drivers, risks, and opportunities.

  • Drives maturity and continuous improvement across outsourcing models, global delivery structures, and commercial frameworks, including managed services and outcome-based agreements.

  • Establishes category‑level objectives, KPIs, and value‑tracking mechanisms to measure performance.

  • Leads end‑to‑end sourcing initiatives for complex, high‑impact spend areas.

  • Develops negotiation strategies and leads supplier negotiations for commercial, risk, and service outcomes.

  • Drafts and negotiates complex contracts in partnership with Legal when needed, ensuring compliance with business, regulatory, and risk requirements.

  • Ensures consistent contract quality, documentation standards, and adherence to procurement policies.

  • Uses spend analytics, performance dashboards, and sourcing insights to inform decisions and prioritize opportunities.

  • Leverages procurement technologies (e.g., sourcing platforms, CLM, analytics tools) to drive efficiency, transparency, and value.

  • Ensures accuracy and integrity of sourcing, supplier, and contract data within enterprise systems.

  • Identifies opportunities to apply emerging tools and AI‑enabled capabilities to category management activities.

  • Partners with business and functional stakeholders to align sourcing strategies with operational and strategic needs.

  • Serves as a trusted advisor to Human Resources and Legal senior leaders, providing clear recommendations and insights supported by data.

  • Supports change initiatives and new ways of working, maintaining engagement and accountability.

  • Model enterprise leadership principles by driving results with accountability and integrity, partnering effectively across functions with an enterprise mindset, using data and insights to inform decisions, continuously improving how work gets done, contributing to a high-performing, inclusive team culture and embracing change and helping others adapt to evolving priorities and tools.

Qualifications

  • 8+ years of experience in category management and strategic sourcing within a complex corporate environment, experience supporting Human Resources categories, including Employee Benefits. Proven ability to develop sourcing strategies, manage vendor relationships, and deliver business value across diverse stakeholder groups.

  • Proven experience managing complex Human Resources and Legal Services spend, including leading the sourcing process as well as drafting and negotiating global outsourcing agreements.

Skills and Capabilities

  • Strong strategic and execution mindset with deep knowledge of category management and sourcing best practices.

  • Advanced analytical skills with the ability to interpret spend data, market insights, and performance metrics.

  • Demonstrated success negotiating and structuring complex commercial agreements.

  • Excellent written and verbal communication skills with the ability to influence stakeholders at multiple levels.

  • Strong project management skills, including leading cross‑functional sourcing initiatives.

  • Knowledge of source‑to‑pay processes and strong attention to detail.

  • Familiarity with change management and continuous improvement methodologies (e.g., Lean, Six Sigma).

  • Innovative, curious mindset with an interest in modern procurement technologies and data‑driven approaches.

  • Ability to operate effectively in a matrixed environment and manage ambiguity through collaboration and influence.

  • Bachelor’s degree required, preferably in procurement, supply chain, finance or business.  MBA or equivalent business-related experience preferred.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$146,000 - $219,000

About The Hartford Financial Services Group, Inc

The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. Throughout our rich history of more than 200 years, countless businesses and individuals, including Robert E. Lee, Abraham Lincoln and Babe Ruth, have turned to our company for protection. The Hartford celebrated its 200th anniversary in 2010.

The Hartford Financial Services Group, Inc. Careers

Join the esteemed team at The Hartford Financial Services Group, Inc., a leader in investment and insurance, where we offer more than just job opportunities—we provide a platform for professional growth and innovation. As one of the most respected names in the financial services industry, The Hartford is dedicated to fostering a culture of diversity, leadership, and continuous development.

Work You’ll Do

Embark on a career with The Hartford and contribute to our mission of helping customers achieve amazing financial outcomes. You will have the chance to work alongside a team of experts who are not only skilled in their fields but are also passionate about making a difference.

Transform Your Career

At The Hartford, we believe in nurturing talent through comprehensive training programs and robust career development opportunities. Our commitment to professional growth is evident in our dynamic leadership and diversity training programs that prepare you for the future.

Innovate with Us

Innovation is at the heart of everything we do at The Hartford. Join us and bring your unique perspective to help shape the future of financial services. Our collaborative environment encourages creativity and is the perfect place to advance your skills in groundbreaking ways.

Be Part of a Great Team

The Hartford is not just a company; it's a community. We pride ourselves on a workplace culture that upholds the values of inclusivity and teamwork. By joining us, you’ll work on diverse teams that value your insights and encourage networking and mutual support.

Future-Proof Your Career

With a wide range of job opportunities, from internships to full-time positions, The Hartford offers a path for everyone. Whether you’re just starting out or looking to take your career to the next level, we provide the tools and support needed to succeed. Our benefits package is designed to ensure that our team members are well taken care of, not only at work but in all aspects of life.

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Learn more about The Hartford Financial Services Group, Inc
Size
18,500 employees
Market Cap
$24.1 billion
Industry
Net Income
$1.7 billion
Founded
1810
5 Year Trend
+6.5%
Revenue
$20.5 billion
NASDAQ

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