The Opportunity: The Cash Services Director supports the strategic and operational management of cash application processes, ensuring accurate posting of payments, timely resolution of unapplied cash, and compliance with client and regulatory requirements. This role partners with the Director to drive performance against KPIs such as cash posting turnaround, unapplied cash aging, and refund compliance, while implementing process improvements to enhance efficiency and accuracy. Key responsibilities include supervising cash services teams, monitoring daily workflows, managing escalations for high-dollar exceptions, and analyzing root causes of posting delays to develop corrective actions. The Assistant Director collaborates with finance and operational leaders to optimize workflows, leverage automation, and maintain audit-ready documentation. Success in this role requires strong leadership, operational expertise in cash management, and the ability to influence stakeholders to achieve measurable improvements in financial outcomes and client satisfaction.
Essential Job Functions- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.
- Monitor and report on Key Performance Indicators for the department such as WQ aging, unposted cash, unapplied, reconciliation, PLBs, zero pays and EFT/ERA electronic percentages and will strive to meet the standards identified as benchmarks for each client.
- Development, mentoring and rounding with Manager and support staff to build a culture of People First, Last and Always by improving associate engagement. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members.
- Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members and leaders.
- Build a culture of operational excellence by leveraging process improvement, automation and addressing staffing shortfalls - productivity and quality, offshore/nearshore opportunities.
- Attend calls related to their specific client (examples but not limited to Accountability calls, Finance Client calls, Collaboration calls between departments, Operations Leadership calls).
- Monitor cash reconciliation and unposted cash. Ensure finalized reporting is completed by the third business day of the month to send to all clients.
- Operational oversight for OOAP mapping and staffing needs including staff modeling, assessments and new client integrations, Best Practice Trackers and TIPS.
Job Competencies- Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions.
- Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
- Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
- Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
- Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results.
- Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
This position pays between $92,400- $138,600 based on relevant experience.
