Job Description

The Role:

The Director, Care Management provides strategic and operational leadership for all care-management functions across the acute-care ministry, including case management, utilization management, discharge planning, social work services, and psychosocial interventions that support safe, effective, and sustainable transitions of care.

This leader is accountable for patient outcomes, satisfaction, throughput, and care continuum utilization while driving performance that meets or exceeds regional and national benchmarks. The Director develops and executes ministry-specific strategic and operational plans, manages key clinical, operational, and financial metrics, and ensures services remain patient-centered and aligned with the Triple Aim.

What You'll Do:

Care Management & Transition Leadership

• Provide strategic oversight of care transitions, utilization management, case management, discharge planning, social work, and psychosocial intervention programs.
• Lead efforts to optimize patient throughput and effective utilization of resources across the continuum of care.
• Ensure safe, sustainable, and patient-centered discharge planning and care-transition processes.
• Collaborate with Physician Advisors and medical staff to promote appropriate utilization practices and regulatory compliance.

Operational Excellence & Performance Improvement

• Develop and implement annual strategic work plans that include quality, clinical, administrative, and financial objectives.
• Monitor and manage departmental performance metrics, ensuring achievement of established goals.
• Proactively identify and address performance trends, operational challenges, and opportunities for improvement.
• Drive initiatives that improve quality, outcomes, patient experience, and care delivery effectiveness.
• Support organizational goals aligned with the Triple Aim.

People Leadership & Workforce Development

• Directly supervise and develop leaders and caregivers within areas of responsibility.
• Recruit, mentor, coach, and retain high-performing teams.
• Provide ongoing education, performance management, evaluation, and professional development opportunities.
• Foster a culture of learning, collaboration, accountability, and excellence.

Physician, Executive & Community Collaboration

• Build strong relationships with physicians, hospital leadership, and community care partners.
• Serve as a liaison to organizations involved in care transitions and post-acute services.
• Promote collaboration that enhances patient experience and care coordination.
• Support stakeholder engagement through education, presentations, and performance reporting.

Financial Stewardship & Accountability

• Develop and manage departmental budgets, staffing plans, productivity targets, and operational metrics.
• Monitor financial performance and address budget variances proactively.
• Ensure responsible utilization of resources while maintaining quality outcomes.

Governance, Compliance & Reporting

• Ensure compliance with applicable licensing, accreditation, regulatory, and organizational standards.
• Lead reporting and communication efforts regarding care management outcomes and performance.
• Seek executive partnership and support when addressing complex patient care or operational challenges.
• Participate in and chair/co-chair hospital and medical staff committees as required.

What You'll Bring:

Education

• Bachelor's Degree in Nursing AND a Master's Degree in a health-related/science field.

Experience

• 2+ years of care management experience in an acute-care setting.
• 2+ years of healthcare leadership or management experience related to acute-care case management.

Licenses & Certifications

• Required Upon Hire: California Registered Nurse (RN) License (if applicable to role requirements).
• Required Within 30 Days of Hire: California Fire and Life Safety Card.

Knowledge, Skills & Abilities

• Strong knowledge of acute-care case management principles and practices.
• Understanding of evidence-based practice and care-transition models.
• Knowledge of the care continuum and effective transition-of-care strategies.
• Strong problem-solving, communication, writing, and organizational skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Demonstrated ability to build and maintain collaborative relationships across disciplines.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Why Join Us?

• Lead transformational care management programs across the continuum of care.
• Drive measurable outcomes related to quality, throughput, utilization, and patient experience.
• Influence strategy and operations while partnering closely with executive and physician leaders.
• Develop high-performing teams that deliver exceptional patient-centered care.
• Advance a mission-driven culture dedicated to serving all, especially those who are poor and vulnerable.
• Help create Health for a Better World through innovative, compassionate care leadership.

Ready to Make an Impact? If you are a collaborative, results-oriented healthcare leader with expertise in care management, care transitions, and operational excellence, we encourage you to explore this exciting opportunity. Your leadership can help shape the future of patient care and improve outcomes across the continuum.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of four days onsite, one day remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

About the Team

The Sisters of Providence and Sisters of St. Joseph of Orange have deep roots in California, bringing health care and education to communities from the redwood forests to the beach shores of Orange county - and everywhere in between. In Southern California, Providence provides care throughout Los Angeles County, Orange County, High Desert and beyond.

Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School.