Description

We are seeking a Director, Business Systems Architecture to join our team. This is a hybrid opportunity based in Waltham, MA.

Job Summary

The Director, Business Systems Architecture and Engineering will lead the evolution of Imprivata's Salesforce-based Go-To-Market (GTM) platform into an AI-enabled revenue system. This role combines platform architecture, engineering leadership, and AI-driven innovation to modernize how Sales, Revenue Operations, Customer Experience, and Customer Success teams operate. The position is responsible for leading a team of Salesforce engineers, designing scalable platform solutions, and introducing AI-assisted development and intelligent automation to improve productivity and accelerate delivery.

Duties and Responsibilities

GTM Platform Architecture

• Design and evolve the architecture for Salesforce and related GTM platforms including Sales Cloud, Service Cloud, and Experience Cloud.
• Support the full revenue lifecycle including lead management, quoting, contracting, onboarding, and renewals.
• Define scalable data models, integration patterns, and solution design standards across the GTM ecosystem.
• Collaborate with business stakeholders to align platform capabilities with operational and strategic objectives.

Engineering Leadership

• Lead, mentor, and develop a team of Salesforce developers and platform engineers.
• Establish engineering best practices across software development, testing, CI/CD, release management, and platform scalability.
• Partner with product management and program management teams responsible for backlog prioritization and delivery planning.
• Drive operational excellence through governance, documentation, and continuous improvement initiatives.

AI-Enabled Development

• Introduce AI-assisted engineering practices including AI copilots for coding, testing, documentation, and development workflows.
• Leverage generative AI tools to accelerate solution design, backlog analysis, and engineering productivity.
• Measure and improve engineering performance metrics including cycle time, velocity, quality, and productivity.

AI-Driven GTM Automation

• Identify opportunities to embed AI capabilities into GTM workflows including pipeline insights, opportunity prioritization, forecasting, and renewal management.
• Evaluate and implement Salesforce AI capabilities and emerging AI technologies to automate processes and deliver intelligent business insights.
• Collaborate with business leaders to prioritize AI-driven innovation opportunities.

Solution Delivery and Governance

• Oversee development and delivery of Salesforce enhancements, integrations, and automation solutions.
• Ensure solutions meet enterprise standards for scalability, security, compliance, and governance.
• Partner with enterprise architecture, security, finance, data, and customer-facing teams to ensure alignment across business systems.
• Monitor platform health, adoption, and performance to ensure reliable and scalable operations.

Additional Responsibilities

• Other duties as assigned and required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7-10+ years of experience working with Salesforce platform engineering or enterprise business systems.
• 7-10+ years of experience leading Salesforce developers or platform engineering teams.
• Experience supporting GTM and revenue operations workflows including quote-to-cash, renewals, or customer lifecycle management.
• Strong experience designing Salesforce integrations with ERP, billing, and other enterprise platforms.
• Experience with AI-assisted development tools and generative AI platforms.
• Strong understanding of Salesforce platform architecture and ecosystem capabilities.
• Knowledge of enterprise integration patterns, APIs, middleware, and data architecture.
• Demonstrated leadership and team development skills.
• Strong analytical, problem-solving, and communication skills.
• Ability to influence cross-functional stakeholders and drive strategic initiatives.
• Experience working in highly collaborative, fast-paced environments.

Desired Qualifications

• Salesforce Platform Developer certification
• Salesforce Administrator certification
• Salesforce Sales Cloud Consultant certification
• Salesforce Service Cloud Consultant certification

This position offers a total compensation range of $273,600.00 to $285,600.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

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