Overview
The
Director of Brokerage Operations provides the day-to-day direction, oversight, and implementation of the operations for the brokerage business unit at NFI.
Responsibilities
- Assume responsibility for the day-to-day operations of the brokerage business unit, including carrier relations, national accounts customer service, dispatch, and centralized operations.
- Lead the initiative to develop, manage and execute the Company's brokerage strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between brokerage operations and the other NFI organizations.
- Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer's need and contract obligations from an operations perspective.
- Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth.
- Establish close working relationship with the Director of Brokerage Sales and Director of Capacity and partner and communicate with all levels of an organization both internally and externally.
- Provide strong leadership to all functions of the business and build a "service/customer oriented" culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
- Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
- Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
- Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the brokerage business.
- Ensure Company Policies and procedures are supported throughout the corporate and field operations.
- Assist with both short and long term forecasting of operational resource requirements for brokerage.
- Conduct evaluation of current team and provide mentoring to his/her team.
- Remain current on industry trends and provide strategic recommendations to management that keep NFI Brokerage on the "cutting edge."
Qualifications
- College degree required
- 10+ years' experience in the transportation operations with a proven track record of success
- Familiar with a variety of transportation concepts, practices and procedures
- Experience with overall direction, coordination and evaluation of department
- Possesses strong interpersonal skills with the ability to communicate organization visions and values
- Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
- Provide on-call support 24/7 for the dispatch group
- Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential TMS systems for NFI Brokerage.
- Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions
- Prior profit and loss responsibility preferred
- Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI and the sales team
- Strong work ethic; e.g. "roll-up-your sleeves" leader
- Hands-on, customer driven focus
We are excited to share the base salary range for this position is $109,621.20 - $158,161.60 CAD Annual. This position is also eligible for an annual discretionary bonus. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
Profit Center
PC-20
