Position Summary...What you'll do...Position SummaryProvides strategic leadership for Walmart Aviation's Fixed Base Operations organization, overseeing the vision, operating strategy, performance, and long-term evolution of ground operations, line service, hangar operations, fueling infrastructure, facilities, customer service operations, and aviation support services.
This role is responsible for establishing the future-state operating model for Fixed Base Operations while ensuring safe, efficient, and reliable support of Walmart Aviation's flight operations. The Director serves as a key member of the Aviation leadership team, driving organizational effectiveness, operational excellence, and enterprise-wide collaboration.
This role is expected to fundamentally transform Walmart Aviation's Fixed Base Operations organization by replacing legacy processes with scalable, data-driven operating practices that improve efficiency, strengthen service delivery, reduce operational risk, and support future growth.
What You'll Do Set the Strategic Direction for Fixed Base Operations - Develop and execute the long-term strategy and vision for Fixed Base Operations.
- Define future-state operating models, service standards, organizational structures, and operational processes that support business growth and evolving aviation needs.
- Ensure operational capabilities align with Walmart Aviation's strategic objectives.
- Evaluate emerging industry trends, technologies, and best practices to enhance operational effectiveness.
Lead Transformation and Operational Excellence - Lead significant transformation initiatives focused on modernizing and improving aviation ground operations.
- Evaluate existing processes, systems, and workflows to identify opportunities for simplification, standardization, automation, and efficiency.
- Redesign operating models and implement sustainable improvements that enhance productivity, scalability, customer experience, and cost effectiveness.
- Establish performance metrics, governance mechanisms, and accountability measures that drive continuous improvement.
- Foster a culture of innovation, adaptability, and operational excellence across the organization.
Provide Executive Oversight of Aviation Operations - Provide strategic oversight for all Fixed Base Operations, including line service, hangar operations, customer service, fueling operations, facilities, and aviation support functions.
- Ensure consistent execution of operational standards, safety requirements, and service expectations.
- Evaluate operational performance and implement strategic actions to address risks, improve service, and optimize resources.
- Ensure staffing, infrastructure, and operational capabilities support both current and future business demands.
Lead Facility, Infrastructure, and Asset Strategy - Establish long-range plans for aviation facilities, hangars, fuel systems, fleet assets, and ground support equipment.
- Lead capital planning, infrastructure investments, and facility modernization efforts.
- Partner with internal and external stakeholders to develop scalable solutions that support operational readiness and long-term growth.
- Ensure effective lifecycle management of critical assets and operational infrastructure.
Drive Financial and Business Performance - Develop and oversee operating and capital budget strategies.
- Evaluate investments, contracts, and vendor relationships to maximize operational value and business outcomes.
- Identify opportunities to improve productivity and optimize costs while maintaining world-class safety and service standards.
- Establish financial performance measures and monitor results against strategic goals.
Champion Safety, Compliance, and Risk Management - Establish the strategic direction for safety, compliance, and operational risk management programs.
- Ensure adherence to FAA regulations, environmental requirements, airport regulations, and company policies.
- Oversee enterprise-level risk assessments, incident reviews, and corrective action strategies.
- Promote a proactive safety culture focused on prevention, accountability, and continuous improvement.
Build Organizational Capability - Lead and develop leaders responsible for fixed base operations functions.
- Drive succession planning, leadership development, and workforce strategies that support future business needs.
- Build a high-performing organization focused on accountability, collaboration, operational excellence, and innovation.
- Lead teams through organizational change while maintaining engagement and delivering business results.
Influence Across the Enterprise - Serve as a key strategic partner to Aviation leadership and enterprise stakeholders.
- Build strong relationships with airport authorities, regulatory agencies, vendors, and strategic partners.
- Influence cross-functional decisions impacting aviation operations, facilities, safety, customer experience, and long-term business strategy.
- Represent Walmart Aviation in industry forums and external partnerships when appropriate.Manages financial performance and profitability by monitoring team service levels and program effectiveness; negotiating rates and service contracts with suppliers to provide competitive pricing and services and achieve profit and loss goals; evaluating supplier service level performance; and overseeing contract termination when service levels are not met.
Minimum Qualifications Option 1 - Bachelor's degree in Aviation Management, Business, Operations, Engineering, or related field and 8 years' experience in aviation operations, airport operations, fixed base operations, facilities management, logistics, or related fields.
Option 2 - 10 years' experience in aviation operations, airport operations, fixed base operations, facilities management, logistics, or related fields.
In addition: - 5 years' experience leading managers and/or senior leaders.
- Experience leading complex operational improvement, organizational transformation, or change management initiatives.
- Experience managing significant operating and capital budgets.
Preferred Qualifications - Corporate aviation or Part 91 flight department leadership experience.
- Experience leading large-scale aviation, airport, or FBO operations.
- Experience overseeing major infrastructure, facilities, or capital improvement projects.
- Experience implementing operational excellence, Lean, or continuous improvement methodologies.
- Experience leading aviation safety and compliance programs.
- Certified Aviation Manager (CAM) or equivalent aviation industry certification.
Success in This Role A successful candidate will be a transformational leader who can shape strategy while delivering operational results. They will build scalable processes, modernize legacy practices, develop strong leaders, and position Walmart Aviation's Fixed Base Operations organization for long-term growth, operational excellence, and industry-leading service.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Ensures safe and efficient flight operations by developing processes for daily flight activities and contingencies for irregular operations; coordinating with teams to align scheduling, maintenance, and operations functions to ensure on-time performance; and collaborating and negotiating with customers in the scheduling and planning process.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Ensures compliance with domestic and foreign laws and regulations governing aviation activities by staying up-to-date on changes in regulations and the regulatory environment; translating regulations into actionable rules and procedures for associates; measuring and analyzing Aviation Department performance for compliance with relevant regulations; and developing remediation procedures if standards are not met.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Manages strategies and policies to ensure safe and efficient flight operations by researching variables and issues that currently affect operations or safety; identifying and anticipating risks; developing recommendations, specific guidelines, and standard operating procedures based on research and analysis; collaborating with Corporate Aviation leadership to implement strategies and policies; and developing procedures and contingency plans for instances where strategies and policies conflict with operational realities.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Directs emergency response planning, recovery, and business continuity efforts by identifying risks; selecting vendors; providing training for associates; negotiating and executing contracts with vendors; organizing drills and exercises; and assessing performance from drills and exercises.
Must be able to serve as a required flight crew member and operate company aircraft, as needed, to support business and operational requirements.
Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Key Skills: Business Operations, Aviation Safety, Regulatory Compliance, Operations Management, Leadership
Respect the Individual: Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all.
Respect the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Act with Integrity: Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns and models our culture of non-retaliation; listens to concerns raised by associates and takes action and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acting with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, custome
