Bachelor's degree in business or marketing, or equivalent experience
8+ years in Sales and Customer Service, focusing on Telecommunications/Wireless
5+ years of Management and Leadership experience
Advanced computer and software application skills
Proven ability to manage multiple locations and lead customer-focused teams
Excellent interpersonal and leadership skills
Valid driver's license and ability to meet motor vehicle requirements
Responsibilities
Lead sales growth to meet or exceed customer and revenue targets
Collaborate with local leaders to optimize service and acquire new customers
Drive strategic analysis through sales forecasting and expense management
Empower the team by recruiting, training, and retaining top talent
Enhance customer experience by evaluating and responding to business events
Foster a positive work environment and ensure compliance with company policies
Stay agile by providing updates and taking on additional responsibilities
Benefits
Professional attire and polished appearance expected
Frequent travel to oversee daily operations
Opportunity to work in a dynamic retail environment
Engagement in a goal-driven culture
Flexibility in schedule to meet business needs, including evenings and weekends
Full Job Description
Job Summary
Responsibilities
What Our Director, Area Stores Enjoy Most About the Role
Leading sales growth to meet or exceed customer and revenue targets.
Collaborating with local leaders to optimize service and new customer acquisition.
Driving strategic analysis through sales forecasting and expense management.
Empowering the team by recruiting, training and retaining top talent.
Enhancing customer experience by evaluating and responding to business events.
Fostering a positive work environment and ensure company policies are followed.
Staying agile by providing frequent updates and taking on additional responsibilities.
Working Conditions
This role involves working in a retail environment with moderate noise and requires frequent travel to oversee daily operations
Professional attire and a polished appearance are expected
Qualifications
What You'll Bring to Spectrum
Education: Bachelor's degree in business or marketing, or equivalent experience
Experience: 8+ years of experience in Sales and Customer Service, with a focus on Telecommunications/Wireless. 5+ years of Management and Leadership experience
Technical Skills: Advanced skills in using computers, personal technology and software applications
Skills and Abilities:
Proven ability to manage multiple locations, build a strong sales culture and lead high-performing, customer-focused teams in a goal-driven environment
Skilled in identifying trends and risks, communicating them to leaders and developing response plans
Excellent interpersonal and leadership skills, fostering strong partnerships within the organization
Knowledge of sales strategies, inventory, merchandising, pricing, contract and billing procedures
Travel Ability: Valid driver's license and ability to meet the Spectrum's motor vehicle requirements
Schedule: This role may require flexibility to meet business needs, including evenings and weekends
Preferred Skills/Abilities and Knowledge
Proven analytical, statistical, and quantitative skills, along with the ability to make qualitative judgments
Advanced leadership skills to align with the Spectrum's culture and values
Experience in sales training and employee development
Knowledge of process and procedure design and documentation
5+ years of management experience, preferably as a Sr. Director, Director or District Manager in a destination shopping environment
