Job Purpose and ImpactThe ServiceNow HRSD Director leads the team responsible for maintaining, integrating and implementing software applications within the organization. This job manages and provides guidance on software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications.
Key Accountabilities- APPLICATION CONFIGURATION MANAGEMENT: Leads the execution and develops strategies for application configuration to align with business goals.
- APPLICATION DEVELOPMENT & DEPLOYMENT: Provides broad oversight for release management processes and the programming, configuration, testing and deployment of fixes or updates for application version releases.
- USER COMMUNICATION & SUPPORT: Establishes an open channel of communication with users and provides broad oversight and guidance on application support requests and needs.
- APPLICATION SUPPORT: Leads the team to conduct advanced and complex application support activities to deliver on business outcomes.
- STAKEHOLDER MANAGEMENT: Identifies and drives engagement with key internal and external partners, understanding their needs and maintaining effective communication to ensure project alignment and success.
- INCIDENT & REQUEST MANAGEMENT: Develops broad reviews on incoming incident tickets and user requests to ensure prioritization in accordance to service level agreements.
- VENDOR MANAGEMENT: Fosters positive relationships with software vendors and negotiates relevant contracts.
- PERFORMANCE MONITORING: Tracks the performance of configured applications and makes adjustments to improve efficiency and effectiveness.
- APPLICATION PROCESSES & PROCEDURES: Reviews and approves recommended improvements for moderate to advanced and highly complex application specific support processes and procedures.
- TEAM MANAGEMENT: Manages team members to achieve the organization's goals, by ensuring productivity, communicating performance expectations, creating goal alignment, giving and seeking feedback, providing coaching, measuring progress and holding people accountable, supporting employee development, recognizing achievement and lessons learned, and developing enabling conditions for talent to thrive in an inclusive team culture.
Qualifications- Minimum requirement of 6 years of relevant work experience. Typically reflects 10 years or more of relevant experience.
Preferred Experience
- 3+ years of hands-on experience working directly with ServiceNow HRSD
- Experience directly managing a team of 3 or more employees, including performance management responsibilities
- Proven experience owning or leading a software release or application deployment process end-to-end
Additional Applicant InformationThe expected salary for this position is $165,000 - $200,000. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled. This position is eligible for a discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance. Minnesota Sick and Safe Leave accruals of one hour for every 30 worked, up to 48 hours per calendar year unless otherwise provided by law. This role is not eligible for employer-sponsored work authorization now or in the future. This includes candidates whose work authorization is tied to a student visa, employer-sponsored visa, visa transfer, immigration petition, or other third-party sponsorship arrangement.By applying, you confirm that you are authorized to work for any employer in the United States indefinitely without requiring sponsorship, transfer, or immigration support from Cargill at any point during employment.
