Job Description

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of Strategic Operations (OSO), which reports into the Chief of Staff, is responsible for managing high-priority agency-wide or citywide initiatives that support the growth of emergency management at both our agency and the City at large. OSO works to provide innovative proposals to continuously improve our internal, interagency, and externally facing operations. To accomplish its goals, OSO is organized into three Units: Analysis & Evaluation, Strategy & Innovation, and Continuity & Mission Assurance (CMA).
The Analysis & Evaluation (A&E) Unit is responsible for conducting qualitative and quantitative analyses to identify and track to completion recommendations that improve the City's response posture.

The Director of Analysis & Evaluation will serve as NYCEM's primary resource for decision intelligence, applied analytics, and organizational learning. The Director will transform operational data, emerging technologies, and institutional knowledge into actionable insights that support executive decision-making, improve emergency operations, and strengthen organizational performance. The Director will manage a multidisciplinary team of approximately five (5) staff responsible for after-action reporting, corrective action tracking, monitoring and evaluation, emergency data visualization, executive briefings, and analytics capacity-building across the agency.

Responsibilities include:

Decision Intelligence and Executive Support
-Manage, coach, and develop approximately five A&E staff with clearly defined objectives and key results.
-Build analytics, visualization, and data-literacy capacity across NYCEM.
-Serve as the agency's subject matter expert on analytics and data strategy.
-Facilitate trainings, exercises, and cross-functional working sessions.
-Support special projects assigned by the Executive Director, Strategic Operations.

Emergency Analytics, Visualization, and City Leadership Briefing
-Translate complex operational data into clear analysis and visualizations.
-Manage development of executive dashboards and briefing products during emergencies.
-Establish standards for dashboard design, data definitions, review, documentation, and accessibility.
-Support data analytics for continuity and mission assurance priority workstreams.

After-Action Reporting and Operational Excellence
-Lead citywide after-action reporting for emergency incidents, soliciting and synthesizing input from subject matter experts.
-Identify recurring risks and systemic issues across the agency and propose solutions to address.
-Use the Corrective Action Tracker to inform future planning and executive decision-making.

Monitoring, Evaluation, and Performance
-Develop and implement a monitoring and evaluation framework for NYCEM programs.
-Define performance questions, measures, baselines, and reporting cadences.
-Use qualitative and quantitative methods to assess program effectiveness and identify opportunities for improvement.

Applied Data, Technology, and Artificial Intelligence
-Lead the Emergency Data Team and other tech and data governance groups as assigned.
-Build shared practices across IT, GIS, Application Development, and program teams.
-Develop and evaluate high-value use cases for data science and emerging technologies.
-Support the responsible integration of emerging technologies, including artificial intelligence, where applicable to the agency mission.

**PLEASE NOTE THE FOLLOWING:

-As part of NYCEM's emergency response mission, this position participates on an Emergency Operations Center (EOC) team. During emergency activations, team members may be required to work evenings, weekends, holidays, or extended shifts in support of City response operations. Outside of activations, EOC members participate in periodic training and exercises to maintain operational readiness, and may volunteer to assist with Ready NY emergency preparedness presentations to external groups. EOC teams are on call for three weeks at a time, with six weeks off in between.

Funding - This position is supported with a federal Urban Area Security Initiative (UASI) grant funding through 8/31/2027 with the possibility of an extension.

-Candidates must be authorized to work in the United States without employer support to be eligible for selection. Note that NYCEM does not participate in eVerify, which is required for the reauthorization of some visas.

-The selected candidate will be required to be in person in the office location three days per week, with exceptions for extenuating circumstances.

-We as an agency recognize that valuable leadership and analytical experience may be gained through public service, military service, academia, nonprofit organizations, the private sector, volunteer leadership, or other professional settings. Candidates are encouraged to describe transferable experiences that demonstrate their qualifications.

-IN ORDER TO BE CONSIDERED FOR THIS JOB, PLEASE SUBMIT A SEPARATE COVER LETTER IN THE ATTACHMENTS SECTION OF THE APPLICATION PORTAL.

PREFERRED SKILLS

-Experience managing, coaching, and developing a team responsible for analysis, evaluation, reporting, visualization, performance management, or strategic projects;
-Strong project management with ability to lead high-impact, large-scale projects from start to finish;
-Strong qualitative and quantitative analysis skills, including the ability to synthesize incomplete information and identify decision-relevant findings;
-Experience building dashboards, reports, briefings, or data products for senior leaders or operational decision-makers;
-Fluency with analytical and visualization tools such as Excel, Power BI, Tableau, Airtable, or similar platforms;
-Familiarity with organizational AI best practices and emerging technologies, including large language models (LLMs);
-Demonstrated ability to communicate complex information clearly to a variety of audiences through written, verbal, and visual communication;
-Ability to translate technical information to non-technical audiences and to streamline complex information into high-level reports for Executives;
-Ability to manage multiple competing priorities during operations and emergency activations;
-Experienced, or highly interested, in emergency management;
-Public speaking, facilitation experience, and ability to conduct executive briefings;
-Familiarity with government agencies.

NYCEM's standard competencies are listed below.

-Competencies - everyone:
oKnowledge - possesses appropriate subject matter expertise.
oWork Ethic and Productivity - produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
oStrategic Problem Solving and Innovation - is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
oEffective Communication - communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
oTeamwork - encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

-Competencies - managers:
oStrategic Planning - creates a strategic vision and plan for the unit and communicates a path toward it; ensures unit activities contribute to the articulated vision; aligns the unit's goals with the broader HCM and agency goals.
oDecision Making - demonstrates confidence, decisiveness, adaptability, and good judgement; brings solutions not problems; makes informed, equitable, and sometimes difficult decisions.
oRelationship Building - values and seeks diverse perspectives by demonstrating awareness, sensitivity, and acceptance of cultural differences.
oGiving and Receiving Feedback - delivers specific and growth-centered feedback whenever the opportunity presents; listens and receives honest and open feedback without defensiveness; provides actionable and constructive suggestions, resources, and guidance on how to improve, enhance, or expand efforts.
oCommunication {to unit} - Regularly communicates the alignment of individual work with unit and agency goals and how it connects to the broader mission of the agency; creates deliverables that are clear, well-written, appropriate to the topic, and targeted to the audience; models integrity and communicates truthfully and transparently, even when difficult or uncomfortable to do so.
oCoaching - Uses coaching techniques to support staff, helping them develop and enhance skills by demonstrating and working together; encourages staff professional development, working with staff to develop goals and recommending resources for learning; stays connected on tracking progress; recognizes individual strengths, challenges, and styles, and determines how best to support each person with these in mind; creates environment in which staff members feel open to seeking help, guidance, and support from colleagues or managers as needed.
oTeam Management - Writes and conducts annual evaluations that include specific examples that demonstrate each individual's progress toward attainment of goals as well as areas for continued growth; monitors and supports staff progress without micro-managing; mediates conflict among staff, negotiating compromises and solutions when conflicts arise; monitors workload and stress levels among staff members, makes efforts to reduce stress levels through flexible work schedules , listening, and redirecting workflows as possible; is well-versed in all agency policies and procedures; seeks guidance to support team members necessary.

**Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.**

EMERGENCY PREPARDNESS MANAGER - 94611

Qualifications

1 . A four-year high school diploma or its educational equivalent and eight years satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or a combination of the areas listed in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

3. A master' s degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and three years of satisfactory full-time professional experience in one or a combination of the areas described in "1" above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above; or

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent and the 18 months of executive, managerial, administrative, or supervisory experience, as described in "1" above.

Additional Information