Pennsylvania Medicine

Director Ambulatory Capacity and Operational Excellence

Pennsylvania Medicine$125K — $150K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Arts or Science required.
  • 7+ years in healthcare operations and ambulatory care required.
  • 2+ years of leadership experience in healthcare required.
  • Experience managing large, multi-site teams required.
  • Experience leading managers, supervisors, and frontline staff required.
  • Master's degree in Arts or Science is preferred.
  • 5+ years of experience in healthcare operations and ambulatory care preferred.

Responsibilities

  • Drive performance across a complex ambulatory network of 19+ academic departments and over 250 practices.
  • Optimize operational workflows to improve financial performance and access.
  • Establish performance standards and leverage data insights for better resource utilization.
  • Identify variations and standardize best practices to enhance patient experience.
  • Lead strategic process improvement initiatives and oversee cost containment efforts.
  • Collaborate with finance and operational teams to reduce costs and improve margins.
  • Manage a small high-impact team and align with stakeholders on organizational goals.

Benefits

  • Comprehensive compensation and benefits program.
  • Exceptional prepaid tuition assistance program in the region.
  • Support for employee health and wellness initiatives.
  • Commitment to employee engagement and professional development.
  • Emphasis on collaboration and workplace satisfaction.
Full Job Description
Entity: Clinical Practices of the University of Pennsylvania (CPUP)

Department: CPUP Administration

Location: Philadelphia, PA

Hours: Full-Time

Summary:
  • The Director, Ambulatory Capacity & Operational Excellence is a senior operational and financial leader within CPUP Administration responsible for driving entity-level performance across a complex ambulatory network comprising 19+ academic departments and over 250 ambulatory practices.
  • This role focuses on optimizing operational workflows, improving operational and financial performance, and enhancing access and capacity across physician, advanced practice provider (APP), staff, and physical space resources.
  • The Director provides oversight of ambulatory operational efficiency, establishing performance standards and leveraging data driven insights to improve throughput, resource utilization, and care delivery across all ambulatory sites.
  • This role is accountable for identifying variation, standardizing best practices, and advancing continuous improvement initiatives that enhance both patient experience and provider productivity.
  • The Director leads strategic process improvement initiatives and oversees centralized cost containment efforts, including vendor management, supply chain optimization, and materials management.
  • In partnership with finance and operational leadership, this role drives ambulatory strategies to reduce costs, improve margin performance, and maximize the value of shared services and procurement activities.
  • This role manages a small but high-impact team and collaborates closely with access, clinical, financial, supply chain, and operational stakeholders to ensure alignment with organizational goals related to cost containment, growth, efficiency, and patient access.
Education or Equivalent Experience:
  • Bachelor of Arts or Science (Required)
  • 7+ years Healthcare operations, ambulatory care, patient access, with 2+ years of healthcare leadership (Required)
  • Experience managing large, multi-site teams Experience leading managers, supervisors, and frontline staff (Required)
  • Master of Arts or Science (Preferred) and 5+ years healthcare operations, ambulatory care, patient access, with 2+ years of healthcare leadership. Experience managing large, multi-site teams Experience leading managers, supervisors, and frontline staff.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

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About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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