ServiceNow

Director, AI Strategy and Program Management

ServiceNow • $199K — $348K *
San Diego, CA 92154In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12-15 years in strategy and operations, enterprise transformation, or AI-related fields.
  • Experience at senior management or director level in complex tech environments.
  • Proven capability in leading intricate cross-functional initiatives.
  • Strong executive presence with an ability to influence various senior leaders.
  • Expertise in creating governance mechanisms and strategic program offices.
  • Solid analytical skills to link tech initiatives with business outcomes.
  • Ability to clarify ambiguous issues and ensure accountability among teams.
  • Exceptional written and verbal communication skills, particularly for executive updates.

Responsibilities

  • Establish operating cadence for AI strategy and governance.
  • Build mechanisms for decision-making and prioritization.
  • Prepare executive communications and decision memos.
  • Create alignment forums and agendas for governance discussions.
  • Ensure teams are aligned on priorities and milestones.
  • Mature the Measure and ROI aspect of AI Control Tower.
  • Provide portfolio visibility into AI initiatives.
  • Collaborate with compliance and finance on AI governance roadmap.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Matching donations program.
  • Flexible time away plan and family leave programs.
  • Geographic-based compensation adjustments.
Full Job Description
Job Description

The Role

You will serve as the strategic operating leader for ServiceNow's Enterprise AI organization: the person who runs the operating cadence, decision mechanisms, governance forums, and value-realization discipline that let the org move fast on AI and prove what it's worth. This is not a delivery-pillar role - it is the Director who scales the strategy, governance, portfolio-management, and business-value practices needed to run AI responsibly across ServiceNow. You will bring Chief-of-Staff-style operating rigor, executive communications, and portfolio-wide visibility aren't supporting skills here - they are the job.

What you get to do
  • Establish and run the operating cadence for Enterprise AI strategy, planning, execution, governance, and value realization.
  • Build executive-ready mechanisms for prioritization, decision making, risk review, roadmap alignment, and cross-functional accountability.
  • Prepare leadership communications, executive narratives, decision memos, operating reviews, and customer-facing materials for Digital Technology.
  • Create clear forums, agendas, inputs, outputs, and follow-through mechanisms across AI Value Steering Committee, AI Technical Council, monthly & quarterly business reviews, and customer-facing events.
  • Ensure teams stay aligned around shared priorities, owners, milestones, risks, and measurable outcomes.
  • Build and mature the Measure and ROI pillar of AI Control Tower in partnership with finance and cross-functional AI Champions.
  • Establish portfolio-level visibility into AI initiatives - investment, expected value, adoption, quality, operational readiness, risk, and realized impact.
  • Partner with risk, compliance, security, legal, privacy, and finance on the internal AI governance strategic roadmap.
  • Help leaders decide what to fund, scale, pause, retire, mediate, or consolidate across the enterprise AI portfolio.


Qualifications

To be successful in this role you have:
  • 12 - 15 years of experience in strategy and operations, enterprise transformation, AI, management consulting, product operations, or program leadership.
  • Experience operating at senior manager or director level in complex enterprise technology environments.
  • A demonstrated ability to lead complex cross-functional initiatives from strategy through execution.
  • Strong executive presence and the ability to influence senior leaders across technical, business, finance, risk, and product organizations.
  • Experience building operating models, governance mechanisms, planning cadences, executive reporting, or strategic program offices.
  • Strong analytical and business judgment, connecting technical initiatives to measurable business outcomes.
  • The ability to bring clarity to ambiguous problems and drive accountability across distributed teams.
  • Strong cross-functional influence skills, leading primarily through credibility and relationship capital.
  • Excellent written and verbal communication, including executive narrative and decision framing.

JV20

For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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