• Lead the planning, coordination, and execution of client implementations and change requests, incorporating AI-assisted workflows and automation to improve speed, quality, and consistency.
• Serve as the primary point of contact for clients during onboarding and throughout the lifecycle of client engagements, translating client needs into an AI-enabled product roadmap and measurable outcomes.
• Manage and develop a team of business analysts, upskilling the team on AI-assisted analysis, prompt best practices, and data-driven delivery methods while ensuring high performance and professional growth.
• Partner with cross-functional teams including Product, Operations, Engineering/IT, Data Science, and Client Implementation to design, build, and operationalize AI capabilities that align with product strategy and client requirements.
• Define and track success metrics such as cycle-time reduction, first-time-right rates, automation coverage, and client satisfaction, ensuring timelines, budgets, and deliverables are met.
• Identify, prioritize, and deliver AI efficiency initiatives including workflow automation, decision support, intelligent quality assurance, and self-service capabilities through experimentation, iteration, and continuous improvement.
• Maintain up-to-date knowledge of AI/ML trends, responsible AI practices, and industry and regulatory changes impacting affordability programs, data usage, and automation.

• Bachelor’s degree in Business, Computer Science, Data Analytics, Healthcare Administration, or a related field required.
• Master’s degree preferred.

• Minimum of 7 years of experience in product delivery, client implementations, project or program management, or business analysis.
• Experience delivering AI-enabled products or automation initiatives strongly preferred.
• Experience managing and developing teams preferred.

• Knowledge of healthcare regulations and industry standards, with working familiarity in data governance, privacy, and responsible AI considerations, including model risk, bias, and explainability within regulated environments.
• Understanding of modern analytics and AI product practices, including feature instrumentation, A/B testing, human-in-the-loop workflows, and collaboration with engineering and data science teams.
• Strong leadership skills with experience managing and mentoring teams and driving AI adoption and change management across business and technical stakeholders.
• Excellent communication, organizational, and problem-solving skills with the ability to translate complex AI concepts into clear business value and operational requirements.
• Demonstrated ability to manage multiple initiatives simultaneously in a fast-paced environment while using metrics and experimentation to prioritize work and measure impact.

• Authentic Leadership – Gains the confidence and trust of others through honesty, integrity, authenticity, self-awareness, and situational adaptability. Honors commitments, maintains confidentiality, and models high standards of ethical behavior.
• Drives Results and Manages Execution – Takes initiative, maintains a strong focus on outcomes, and persists through challenges to achieve goals. Demonstrates urgency, accountability, and a commitment to meeting deadlines.
• Influence – Navigates complex organizational dynamics and effectively communicates vision and purpose. Builds alignment across stakeholders and drives organizational buy-in.
• Analytical and Logical Reasoning – Uses critical thinking and data analysis to identify root causes, evaluate information, and develop effective solutions.
• Decision Quality – Makes informed, timely decisions while ensuring compliance with company policies, practices, and core values.

• Willingness to travel to ConnectiveRx locations and client sites as needed.

• Adhere to all company policies, procedures, and training requirements consistent with ConnectiveRx Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements.
• Maintain strict compliance with company and client policies regarding business rules, ethics, and all applicable local, state, and federal laws and regulations.

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.   

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.   

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.