Director, Aging Connect Operations

City Of New York • $100K — $120K *

New York, NY 10025In-Person

Education, Government & Non-Profit

5 - 7 years of experience

Today

Be an Early Applicant

By clicking Apply, I agree with Ladders' Terms of Use and Privacy Policy

Job Overview by Ladders

Qualifications

Bachelor's degree from an accredited institution.
5+ years of professional experience in social services, community relations, public administration, or management.
At least 1.5 years of administrative or managerial experience.
Experience with budget management and grant writing preferred.
Strong analytical skills for data monitoring and reporting.

Responsibilities

Assist in planning and implementing NYC Aging's goals through Aging Connect.
Monitor daily operations and serve as the main point of contact for program and budget matters.
Support project development and execution for Aging Connect initiatives.
Recruit, train, and retain staff, assisting with onboarding and HR documentation.
Generate and analyze reports on call data and program performance metrics.
Supervise volunteer program staff in recruitment and engagement activities.
Ensure compliance with program standards and enhance program visibility through partnerships.

Benefits

Opportunity to work with a dedicated team committed to serving older adults.
Engagement in community-focused programs with a direct impact.
Potential for growth within a city agency structure.
Exposure to multi-lingual service environments enhancing cultural competence.
Support for ongoing professional development and training.

Full Job Description

Job Description

Housed within the Bureau of External Affairs, Aging Connect is an information and referral contact center connecting older adults, professionals, and caregivers to age-inclusive resources, services, and opportunities. Aging Connect is a contact center that connects older New Yorkers, caregivers and professionals to age-inclusive programs, resources, and opportunities. In close partnership with NY Connects and 311, Aging Connect aims to eliminate confusion and provide information and direct referrals to services. Our multi-lingual Aging Specialists are trained to connect callers to direct services provided by NYC Aging providers, community partners and city agencies. Additionally, Aging Connect also oversees NYC Aging's work with NY Connects, Group Field Trips for Older Adults, Senior Farmer's Market Nutrition Program, Correspondence, Volunteer Opportunities and more. Aging Connect (212-AGING-NYC or [redacted]) is available Monday through Friday from 8:30AM-5:30PM and is equipped to assist callers in 240 different languages.

The Bureau of External Affairs seeks a highly motivated and skilled Director, Aging Connect Operations, to support the unit operations. Reporting to the Senior Director of Aging Connect, the Aging Connect Operations Director will work closely with the Directors of NY Connect, Special Initiatives, and the Health Insurance Information Counseling Assistance Program (HIICAP) to support their respective work, initiatives, and operations.

Operations:

-Assist the Senior Director with planning and implementing NYC Aging goals and priorities through the work of Aging Connect.
-Monitor the day-to-day activities of Aging Connect. Serve as a point of contact for all operations, program and budget related matters.
-Support Aging Connect Directors with developing, planning, and executing projects.
-Assist with recruiting, training, and retaining staff and support with onboarding consultants and completing all HR related documents.
-Generate weekly and monthly reports on Aging Connect call data, special initiatives, and Medicare related metrics. Analyze data to identify ways to improve unit performance.
-Monitor data systems including CISCO, Correspondence Tracking System (CTS), and VIVE.
-Supervise volunteer program staff and their work, including recruitment, engagement, training, planning events and developing partnerships

Program Management:

-Ensure programs are compliant with NYS Office for the Aging Program Standards and all updates/changes issued through Program Instructions are implemented.
-Track and review program monthly, mid-year and end of year reports to ensure response and data accuracy.
-Prepare written program materials, including presentations, brochures, flyers, and standard operating procedure, memos, agendas, and other documents as requested.
-Assist with conducting program assessments, customer satisfaction surveys and other required activities related to program performance.
-Assist with developing advertisements and other materials to promote Aging Connect programs and services.
-Develop public/private partnerships to broaden the awareness of Aging services and create opportunities to work with older adults.
-Track and review volunteer program monthly, mid-year and end of year reports to ensure response and data accuracy.

Budget Management:

-Monitor program budgets in HHS Accelerator. Conduct monthly meetings with program directors, bureau of financial services to ensure accurate spending of grant funds, budget modifications are requested in a timely manner and address any challenges.
-Research and apply for grant/funding opportunities, as needed, to support growing needs of the unit's work.
-Generate, review, and submit all Purchase Request, Quotes, and Invoices submitted by program Directors.

Miscellaneous:

-Answer Aging Connect phone inquiries, as needed.
-Support and attend external events, as needed.

ADMINISTRATIVE PROGRAM OFFICE - 10084

Qualifications

1. Graduation from an accredited college with a baccalaureate degree and five (5) years of full-time, professional experience in social services, community relations, public administration or management, of which at least one and one-half years must have been in an administrative or managerial capacity; or

2. Education and experience equivalent to "1" above. However, all candidates must have one and one-half years of experience in an administrative or managerial capacity.

Additional Information

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

City of New York Careers

There has never been a better time to explore the diverse job opportunities at the City of New York—the hub of professional growth and innovation in the public sector.

Work You’ll Do

Join the City of New York’s dynamic team to contribute to the community and enhance the city’s services across a broad spectrum of disciplines. The City of New York offers a unique opportunity to engage in meaningful work that impacts the lives of millions while navigating through a career filled with learning and growth. Transform the metropolitan landscape and enrich the lives of its residents with the best minds in public administration, urban planning, and community services. The City of New York stands at the forefront of urban management and innovation. Lead with a unique position in public service, at the intersection of technology, community needs, and sustainable development. Work alongside a diverse team of professionals dedicated to improving city operations and enhancing the quality of urban life. Collaborate with the largest network of public service experts in the nation, fostering leadership, diversity training, and professional development.

Introducing the City of New York Public Service Careers

The team is building a market-leading public service career path to help professionals master their roles and contribute effectively to the city’s development.

Do Innovative Work

Join a vast network of experts—dedicated professionals at the intersection of governance, community service, and urban innovation.

Drive Change in Public Service

Deliver targeted solutions and policies that enhance city living and maintain New York as a leading global city through a depth and breadth of expertise that’s second to none.

Be Part of a Great Team

Engage in a wide range of city projects utilizing cutting-edge technology and strategies, harnessing the unparalleled capabilities, scale, and collaborative spirit of a dedicated public service team.

Future-proof Your Career

Advance your career with limitless opportunities in the public sector, supported by unmatched training, development programs, and certification support.

Explore

From improving city infrastructure to enhancing public safety, the City of New York offers a platform for professionals to apply their skills, innovate, and lead.

The City of New York Public Service Initiative

The combined efforts of various departments help overcome urban challenges and lead transformation in city management. Professionals around the globe look to the City of New York for new strategies and solutions to drive significant change and growth in urban living. ## Stay Connected

Join the Team

Search open positions that match your skills and interests. The City of New York looks for passionate, curious, creative, and solution-driven team players. SEARCH CITY OF NEW YORK JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who serve here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover what exciting and rewarding opportunities await in the City of New York.

Learn more about City Of New York

Industry