Director Advisory Services - OP Infusion

 

What you will be doing:

This role combines clinical infusion expertise with strategic advisory and operational leadership, ensuring that outpatient infusion services are efficient, safe, and aligned with the organization’s mission and quality goals.

The Director works collaboratively within a team of highly qualified Advisory consultants to deliver performance improvement to healthcare. This position will be primarily responsible for performing billable work for clients. The role of Director is to provide leadership by driving engagement results, manage client relationships, manage engagement resources, oversee development of client deliverables and solutions, oversee implementation, manage risks and issues, manage project logistics and economics, and support business development opportunities. This position has oversight for projects of all sizes and durations, which includes accountability for the quality of results, project profitability, and customer satisfaction.  The Director delivers consulting services while supervising, mentoring, and developing staff.  The Director serves as subject matter expert on projects as needed.  This position will also participate in sales and business development activities including sales calls, RFP responses, orals, statements of works preparation, etc. This position will collaborate with and develop strong client relationships across all levels of the client organization including clinical staff, physicians, and administrative leadership to meet deliverables.

The Director is required to participate and lead in Premier internal activities including practice development, required, and approved educational opportunities throughout the year and learning the various technologies Premier offers to its clients. Additionally, the Director should:

• Maintain Utilization targets for client billable projects.

• Create value through meaningful client relationship management, solution development and implementation delivery.

• Create a team environment by enriching staff skills and knowledge and create a productive and collaborative environment.

• Create value for the Advisory practice through meaningful participation in practice related activities aimed at growing and enriching the Practice as a whole or individual Service Lines within the Practice

• Actively participate in add on sales activities and new sales business development opportunities.

• Leads outpatient infusion advisory solutions to help clients improve performance, reduce cost and increase margin.
• Guides the development of outpatient infusion analytics and the integration of managed care and revenue cycle support services.
• This role bridges clinical expertise with operational leadership, working closely with clinicians, nurses, pharmacy, and administrative teams.

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Key Responsibilities

Responsibility #1

• Execute/direct/oversee data analyses, initiate interpretations and conclusions, and oversee verbal and graphic presentations, using methods that are professionally sound and efficient relative to project objectives and conform to standards.  Perform quality assurance on project deliverables.

• Assist in determining client needs by effectively leading client interviews and utilizing various tools and analytical methods.  Summarize analytical findings in a coherent manner and draws insight from observations, interviews and data analyses.  Develop accurate conclusions from findings. Drafts recommendations and potential solutions for team leadership review.  Develops final recommendations and solutions for client review.

• Effectively execute on project plans in accordance with engagement statements of work and to client satisfaction.

• Guide team in developing presentations and deliverables for client audiences that communicate strategy and outcomes.

• Generate billings revenue by leading the engagements in the project delivery.

• Guide and lead project management related activities for assigned projects.

• Manage the budget and expenses for their assigned projects and manage project profitability.

• Manage staff assigned to their projects including providing mentoring and education for staff.

• Participate in risk and issue identification and mitigation along with the project leadership team.

• Identify opportunities for add on sales and communicate those to engagement leadership and participate in activities to aid in closing those opportunities.

• Advise on the clinical operations of the outpatient infusion center, including infusion protocols, patient throughput, and access optimization for those in need.
• Ensure continuous implementation of best practices and new infusion protocols in line with advances in medical care.
• Support and advise on electronic health system updates, order sets, site of care policies, revenue cycle prior authorization automation and improvements in workflow and patient access.
• Fosters a collaborative, multidisciplinary environment between infusion services, home care, and other stakeholders.

Responsibility #2

• Actively listen for market opportunities on current engagements and collaborative networks and communicates potential leads to managers.

• Contribute to the development of sales presentation deliverables using prescribed formats and technology; proactively seeks out opportunities to participate.

• Identifies opportunities to improve profitability.

Responsibility #3

• Complete all required training requirements on an annual basis.

• Will aid in developing training materials for the practice in areas of their expertise.

​Required Qualifications

Work Experience:

Years of Applicable Experience - 7 or more years

Education:

Bachelors (Required)

 

Preferred Qualifications

Skills:

• Coordinate and deliver effective presentations (verbal and written) to client audiences to communicate project outcomes, recommendations, and strategy
• Ability to oversee, quality assure analytics and oversee and mentor others in the delivery and production of client deliverables
• Ability to relate to clients and team members in an effective and collaborative manner
• Ability to lead work groups to successful outcomes
• Demonstrated depth of knowledge in a specific area of expertise (i.e., Subject Matter Expert)

Experience:

• Experience in Health Systems Finance, Operations (clinical, support or operations), Strategic Planning or Decision Support Analytics
• Qualitative analysis and strategic problem-solving skills
• Experience leading cross-functional teams

Education:

• Required: PharmD
• Preferred: Master’s Degree; Pharmacy Residency; PMP/Lean Certification

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 81-100% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $141,000 - $234,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Qualified full-time and part-time employees also receive access to the following benefits:

• Health, dental, vision, life and disability insurance

• 401k retirement program

• Paid time off

• Participation in Premier’s employee incentive plans

• Tuition reimbursement and professional development opportunities