Job DescriptionWe are looking for a seasoned delivery director to own the overall success of a large, global Adobe experience platform program for a strategic healthcare and life sciences client, including the client relationship, the financials, delivery, resourcing, and program health. This is multi-year, multi-team work where validation requirements, in-country regulations, and immovable dates are constraints you plan around rather than discover. Strong candidates bring a consulting background and deep Adobe delivery experience, including Edge Delivery Services in production.
This is a program leadership seat that runs delivery, and it is fully billable to the account. Discipline leads own requirements, architecture, experience, content, and data. You own whether their work converges on the date, and you are technically credible enough to challenge them instead of relaying to them. If your strongest contribution is an accurate status report, this role will underuse you.
Responsibilities- Lead the full delivery lifecycle of complex, global experience platform programs, from mobilization and planning through build, release, and ongoing support
- Own program health across scope, schedule, budget, margin, quality and risk, and report on it candidly to client and internal leadership
- Serve as the senior delivery counterpart to client program leadership and executives, building the relationship that surfaces problems early and creates follow-on work
- Build and maintain the delivery plan and capacity model across on-shore, near-shore and off-shore teams, adjusting resourcing as the program evolves
- Lead cross-functional delivery teams and the discipline leads who run them, holding independent workstreams to a single committed date
- Establish the governance a program of this size runs on: intake, decision rights, sign-off, change control, escalation and reporting
- Manage risk and dependency actively, including dependencies owned outside your team, and re-sequence the plan when they move instead of renegotiating the commitment
- Plan regulatory validation, security review and audit traceability into the schedule as work with owners and durations, rather than as a gate at the end
- Ensure global and in-country requirements, including mainland China, are designed into the program from the first release
- Apply AI across delivery within the client's compliance constraints, and reflect the capacity it creates in the plan
- Coach and grow the delivery team on the account, including the discipline leads and the people who will run programs of this size next
Qualifications- Twelve or more years leading delivery of large-scale digital experience platform programs, including several where you owned the outcome and not only the schedule
- Deep Adobe delivery experience, including AEM Cloud Service in production and working fluency across Adobe Target, Launch, Real-Time CDP, Customer Journey Analytics, Workfront and Assets
- Edge Delivery Services delivered in production, including a working understanding of where EDS constrains an enterprise build
- Global program delivery in at least one market with data residency and in-country regulatory requirements, such as mainland China, including working knowledge of local delivery and consent obligations
- Delivery experience in healthcare or life sciences, where validation and audit traceability shaped the schedule
- GxP validation cycles planned and delivered, including OQ, PQ and IVP across multiple environments
- Experience running on-shore, near-shore and off-shore teams as a single delivery organization across time zones
- Consulting background, comfortable owning the client relationship and the commercial picture alongside delivery
- Ability to be fully billable to a single strategic account
- Exceptional attention to detail, and the discipline to catch the specification gap, the dependency and the moved date before they become a milestone
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% to support client engagements, business development activities, and team leadership responsibilities
Preferred Experience- Document-based authoring at enterprise scale, using DA.live or comparable
- Enterprise search and product discovery platforms, using Coveo or comparable
- China regulatory workstreams including ICP licensing, PIPL data residency, cross-border transfer consent and MLPS filing
- Large-scale content migration where true content volume was unknown at the point of commitment
- CI/CD and feature-flag release control on enterprise web platforms
- Strong understanding of PII security and data privacy requirements across multiple jurisdictions
- Medical, legal and regulatory review workflows shaping content release cycles
- Veeva or an equivalent commercial content system integrated with Adobe
- HCP and patient-facing digital experiences delivered under promotional review
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