The Director, Accounts Receivable will support with strategic oversight to direct, manage, and improve the revenue cycle operations to favorably impact accounts receivable, cash acceleration, and net revenue. This position will drive operational excellence and accountability through a metrics driven culture conducting daily, weekly, monthly, quarterly, and annual analysis of Key Performance Indicators (KPIs). The Accounts Receivable Director will be responsible for defining ways to leverage data for management decision making, performance monitoring, or future planning.
Duties and Responsibilities:- The Director serves as the internal revenue cycle liaison for hospital leadership, responding to stakeholder needs and supporting revenue cycle related initiatives.
- Works with hospital leadership to ensure understanding of revenue cycle processes and metrics and assesses how facilities are performing financially, including denials trending and analysis.
- Supervises multiple Managers and provides guidance and mentoring. Drives Managers to achieve goals in accordance with established policies. Recommends and establishes changes to policies or processes that will improve the revenue cycle.
- Provides direction and development support to ensure facility strategic objectives are met, including development of actions plans for metrics not meeting established goals. The Director facilitates regularly scheduling meetings onsite with regional leaders to report financial performance, opportunities, training, and improvement plans with key stakeholders.
- Works collaboratively with the Revenue Cycle teams to implement best practices. Provide oversight of billing, claims, and follow-up items related to the operations of the facilities. Analyze facility efficiencies and provide feedback for improvements in operations.
- Establishes and maintains strong working relationships with Revenue Cycle leaders and fosters a strong working relationship with supporting organizations (coding, IS, managed care).
- Challenges best practices and seeks opportunities to drive process improvements, ensuring standardization across the region. Identifies training needs to enhance performance and coordinates deployment with training team. Manages activities and responsibilities of various functions within the revenue cycle.
- Assists in the development of broader goals and objectives based on assigned the Company's needs and ensures continuous improvement in quality, operational cost effectiveness, customer satisfaction and resource utilization.
- Create and optimize an in-depth knowledge of revenue cycle principles practices, procedures, contractual compliance, and internal controls. Evaluate and/or identify needs for appropriate and key partnerships such as outsourcing, collections, underpayment, vendors, eligibility, etc.
- Owns revenue cycle reporting. Provides continuous monitoring and active management of all revenue cycle processes.
- Partners with leadership, finance team, and vendors to ensure that the revenue cycle efforts support the needs of the organization. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives, and milestones. Creates sophisticated, compelling communications that command client audiences and motivate clients to action.
- Leads project team by continually assessing priorities, the flow of work, and timing of deliverables while anticipating roadblocks. Creates a positive team environment, uses best practice communication approaches, and maintains a pulse on team morale. Champions professional development of team members and helps them achieve their goals through coaching and timely, actionable feedback.
- Manages and develops the team talent required to achieve the goals. Develops and executes business initiatives and roadmaps with practice leadership, support, and product management teams, including practice management system implementations, business office consolidations and supporting technology implementations.
- Interact with senior management. Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company. Work is reviewed and measured based on meeting objectives and schedules.
- Other duties as assigned. Receives any other assignments as needed in the form of objectives and establishes goals to meet objectives.
Knowledge, Skills, and Abilities:- Accomplished leader with outstanding teamwork and general management skills. Evidence of creativity, intensity, high integrity, reasoned and thoughtful judgment, balance between analytical and intuitive skills and a willingness to "roll up one's sleeves" to apply these attributes.
- Demonstrated A/R analytical and management skills
- Intermediate Excel and PPT
- Thorough knowledge of project management, and strong sense of urgency and drive to produce results. Understands the "big picture" and can juggle priorities and understands and is able to navigate dynamics and politics within practices, network support and corporate teams. Track record of positive conflict resolution in complex matrixed environment.
- Strong written and verbal communication skills, understanding of billing systems platforms (EPIC, Cerner, Medhost preferred) and Method I and Method II billing requirements. Analytical skills to identify opportunities to improve revenue cycle performance, process, and workflow.
