Job Type
Full-time
Description
**Local candidates able to work a hybrid schedule from our Chesterfield HQ are preferred; however, we will also consider remote applicants ***
As the Director, Accounts Receivable, you will oversee, develop, and be accountable for $10-$20 million in client revenue and lead a team of 5-15 individuals. This individual should have a successful track record of driving results to meet performance SLA's, expertise in RCM accounts receivable and claims, and demonstrated ability to lead, develop, and grow a team. You will focus on optimizing our operations and partnering with the Vice President, Accounts Receivable, to create and drive strategy.
On a typical day, you'll be responsible for: People Leadership
- Responsible for meeting
- Budget/forecast
- Aged AR less than 20%
- Productivity and 95% or above QA expectations
- Leads, develops, and assists Assistant Directors, Account Performance Managers, and Accounts Receivable Representatives with daily responsibilities
- Drives performance through established department KPIs (key performance indicators) and holds the team accountable
- Ensures Assistant Directors/Managers provide leadership and drive the training plan for new Accounts Receivable team members (in partnership with the training team)
- Develops and coaches underperforming team members by providing direct feedback and coaching
- Accountable for driving team members to meet and exceed goals and provide detailed feedback to the team and leadership if the goals are not met
Analytics
- Partners with the analytics team to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
- Reviews data and creates and drives action plans to resolve accounts and issues
- Identify denial trends, report on global payer issues, and implement recovery plans
- Ensure the team is creating and executing reports weekly, monthly, quarterly, etc. AR reports for clients
Subject Matter Expert
- Acts as a resource for all Accounts Receivable team members for questions regarding billing policies, state guidelines, reimbursement analysis, and assists with the resolution of challenging accounts and claims.
Process
- Creates and drives policies, procedures, and best practices, and revises as necessary
- Ensures change management best practices are followed and monitored to ensure adoption of processes
- Enforces and holds the team accountable for adhering to and driving the process
Client Services
- Partners closely with Client Management leadership to proactively identify items that may lead to client risk, maintain/exceed client satisfaction, and address any questions related to AR/AR performance
- Maintains knowledge of client-specific SOWs
- Presents account performance to clients and internal leadership
- Subject matter expert on client accounts, responsible for oversight
- Accountable for ensuring the client risk SLA is met
Requirements
- At least 5 years of experience in Accounts Receivable, with at least 3 years in a leadership position
- 5+ years of Accounts Receivable and Claims experience in the healthcare industry
- Strong analytic skills and proven success in leading process improvement initiatives and project management
- Knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker's Compensation requirements and procedures, and diagnosis and medical terminology
- Intermediate level of expertise with Microsoft Office Suite
- Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
- Advanced knowledge of the revenue cycle is required; experience with ASC billing is preferred
- Epic experience strongly preferred
- Experience creating and delivering client-facing content and client presentations
Key Competencies- Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily acts on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results
- Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit
- Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis
- Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations
Location- In-office hybrid position in Chesterfield location or remote for non-local candidates. Role may require light travel to company offices, key company, and industry events.
Start Date
