DescriptionThe core function of
Director, Account Management, is to manage a roster of clients and provide them with a successful SimioCloud experience whilst maximizing SimioCloud revenue. A successful experience is one in which the client achieves, or improves upon, their marketing goals and objectives through their engagement with SimioCloud's products, services, and associates.
This full-time, salaried position is a US-based remote role.Your Impact:- To grow revenue via the upsell of additional Simio products/services.
- To offer clients solutions to their fundraising challenges via the strategic use of Simio products and services (and other Moore services where appropriate).
- To maintain continual dialog with clients, or their representatives, to understand SimioCloud performance, the performance of its competitors, and the overall performance of the clients' programs.
- To fully understand SimioCloud's products, solutions, and capabilities.
- To ensure timely invoicing of receivables.
- To ensure that co-op participant data is updated.
- To ensure that client deliverables/deadlines are met.
- To foster relationships with internal agency partners/stakeholders and external clients.
- To promote the 'Simio brand' to internal and external clients.
- To facilitate 'reactivation' of lapsed early adopters of Simio.
- To assist the Business Development team in acquisition of new members where appropriate.
- To maintain a general understanding of the products, solutions, and performance of SimioCloud's competitors.
- To master all of elements of the processes for all Simio-related tasks (i.e.: attribution reporting, digital audience placement, accurate accounting, utilization of Salesforce & other systems, etc.).
- To represent SimioCloud at industry functions (conferences, etc.).
- To attend client meetings in person, where appropriate.
- To perform other duties as required.
Your Profile:- Proficient in the use of SalesForce, Excel, Word, and other Microsoft office applications or related software.
- Excellent communication skills:
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Strong supervisory and leadership skills.
Joining Moore, You Will:- Do meaningful, life-changing work every day by supporting the nation's most beloved nonprofits and service organizations.
- Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
- Collaborate with industry subject matter experts among over 5,000 employees across the enterprise.
- Earn a competitive salary and have access to comprehensive health, wellness, and retirement benefits.
- Enjoy paid holidays and generous paid time off, ensuring you have the time and space to recharge and pursue your other passions.
