As a Director of Account Management, you will: implement innovative up-selling and retention strategies to retain current customers and achieve market penetration goals.

You will proactively manage processes and outcomes by establishing individual strategic plans for account managers.

• Plan, develop and implement up-selling strategies to achieve corporate market and up-selling goals.
• Provide direction to account managers through influencing internal stakeholders on delivering on customer needs, acting as an escalation for customer issues, and acting as a mentor/coach where needed.
• Provide regular updates to internal stakeholders on customer needs and feedback to ensure product development and service delivery stay in tune with customer needs.
• Accompany Account Managers to on-site presentation and meetings with customers and develop an advisor relationship with clients.

Experience:

• 8-10 years of account management experience or a combined sales and account management
• 5+ years’ experience working with customers in the Healthcare and/or Life Science market.
• Experience working in a public company with 1,000 to 4,000 employees.
• 2 years’ experience working in a software as a solution or technology related environment.

Knowledge & Skill:

• Basic understanding of Healthcare regulations as it related to the background screening industry
• Has broad business and knowledge of a specific function, business unit or technical discipline.
• Has broad general knowledge of all relevant business relationships within the company.
• Has broad understanding of the company’s businesses and other functional groups.
• Has a broad understanding of industry issues.
• Demonstrates people leadership skills for significant populations and/or technical experts.

Scope of Impact:

• Manages the financial and operational performance of a well-defined and specialty, functional area or sub-unit (e.g., a department within a Business Unit, a region for a large product line, a region within a major sub function, etc.).
• Provides leadership and direction through managers.
• Has full responsibility for quality and quantity of work, motivating staff, methods, discipline, staffing decisions and varied and complex supervisory duties.

Strategic Planning:

• Executes departmental plans and contributes to the development of department strategies.
• Makes decisions ¾ guided by business unit or functional strategies ¾ that impact business unit or functional results.
• Determines, evaluates and modifies department goals to meet current and future needs.
• Directs the allocation of resources to meet financial and operational performance requirements.
• Addresses business issues which are beyond immediate needs or where established policies may be inadequate.

Customer Focus:

• Leverages relationships with key internal/external customers to support business needs.
• Communicates highly complex ideas to multiple organizational levels.
• Negotiates with customer and/or organizational leadership to set priorities.
• Frequent interaction with other colleagues and senior customer representatives.
• Makes effective presentations to large and important groups, makes persuasive arguments to convince key customers to take action, and/or negotiates effective solutions between key individuals.

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical• Dental• Vision• Paid Life/AD&D Insurance• Voluntary Life Insurance• Short- & Long-Term Disability• Flexible Spending Accounts• 401K• Generous Vacation and Sick Program• 10 Paid Holidays• Education Assistance Program• Business Casual Attire• Generous Referral Program• Employee Discounts and Rewards• And much more!