As the
Director of Account Management for US/Canada, you'll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our clients. In this influential role, you'll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb's solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference.
What you'll do:- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value
- Own and drive client renewals, retention, and net retention targets
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate
- Lead regular Executive Business Reviews and strategic check-ins
- Champion customer feedback, synthesizing insights to inform product development and innovation
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance
- Drive feature adoption, enablement, and ongoing education for clients
- Represent Absorb at industry events and client engagements
What you'll bring:- 6+ years of leadership in mid-market/enterprise SaaS account management
- Proven experience managing complex accounts in North America
- Exceptional communication, relationship-building, and consultative skills
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities
- High intellectual curiosity, and thrive in a fast-paced, remote-first environment
- Strong leadership and mentoring abilities
- Passionate about customer success and continual learning
Technologies we use:- Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat, Co-Pilot/ Claude
Are you ready to become an Absorber?What we offer:- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
