UCLA Health

Director, Access Strategy and Operations- Patient Access Organization

UCLA Health$105K — $234K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in healthcare administration or related field; advanced degree preferred.
  • 5-7 years of experience in healthcare operations or strategy roles.
  • Proven track record in executing complex initiatives in a healthcare setting.
  • Strong analytical skills to assess quality and outcomes effectively.
  • Exceptional interpersonal and communication skills to collaborate across teams.

Responsibilities

  • Drive execution of complex initiatives within the Patient Access Organization.
  • Ensure alignment among access functions and stakeholders across the health system.
  • Establish structured operating cadence for initiative governance and execution tracking.
  • Audit quality and readiness of work products to maintain high standards.
  • Coordinate cross-functional initiatives to improve patient access processes.

Benefits

  • Professional development opportunities to enhance managerial skills.
  • Collaborative working environment with cross-disciplinary teams.
  • Autonomy in decision-making and influence in strategic initiatives.
  • Support to advance performance and transformation within the organization.
Full Job Description
Description

The Director, Access Strategy and Operations, serves as a strategic and operational partner to the Senior Director of Patient Access, providing enterprise-level support to advance performance, accountability, and transformation across the Patient Access Organization. This role strengthens initiative governance, execution tracking, and leadership alignment across centralized scheduling, referral intake, capacity management, and access optimization functions. The Director, Access Strategy and Operations, is responsible for driving execution of complex initiatives, ensuring alignment across access functions, auditing quality and outcomes, and enabling leaders to deliver consistent, high-quality results at scale. This role establishes structured operating cadence, audits work products for quality and readiness, coordinates cross-functional initiatives, and ensures timely delivery of strategic priorities across a complex, matrixed health system environment. Operating with significant autonomy and influence, this individual acts as an integrator, connecting strategy to execution, surfacing risks and gaps, and ensuring priorities move forward on time and with rigor. The role partners closely with the Patient Access Organization Directors, Administrators, Supervisors, and Access Performance Coaches, as well as cross-disciplinary stakeholders across the health system, to improve the end-to-end patient access journey.

$ 105,700- $234,500

About UCLA Health

UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
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