Royal Bank of Canada

Director, Access Request Control (Global Security)

Royal Bank of Canada • $130K — $180K *
Bedford, NY 10506In-Person
Information Technology
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 10+ years in IT operations, identity and access management, or enterprise security; 5+ years in a leadership role
  • Expertise in access provisioning and de-provisioning processes
  • Technical knowledge of IAM protocols (SAML, OAuth, LDAP)
  • Experience establishing and maintaining access control frameworks
  • Familiarity with regulatory compliance requirements
  • Basic proficiency in SQL and data analysis
  • Experience conducting access control audits
  • Strong analytical and stakeholder management skills

Responsibilities

  • Enforce compliance with IAM policies for access requests
  • Develop and monitor performance dashboards for SLA adherence
  • Ensure timely revocation of access upon role changes or terminations
  • Coordinate with HR and IT for termination process management
  • Streamline access provisioning for new hires
  • Maintain and audit access provisioning documentation
  • Assist in facilitation of compliance audits

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits
  • Supportive leadership for development and growth opportunities
  • Ability to impact organizational success and make a difference
  • Dynamic, collaborative, and high-performing team environment
  • World-class training program in financial services
  • Flexible work/life balance options
  • Opportunities for challenging work and career advancement
  • Building close relationships with clients
Full Job Description
Job Description

What is the Opportunity?

As Director of Access Request Control, your primary objective is to establish and maintain a robust access request control framework that ensures compliance with regulatory requirements and drives operational excellence in access provisioning and de-provisioning processes. You will collaborate closely with various teams across the organization to ensure that access request controls are adhered to, including timely revocation of access, proper procedure documentation, and adherence to established Service Level Agreements (SLAs).

What will you do?
  • Enforce IAM Access Request Controls: Oversee strict adherence to IAM policies and procedures for access requests, ensuring all approvals, reviews, and provisioning steps comply with organizational and regulatory standards.
  • Establish and Monitor Performance Dashboards: Develop real-time dashboards to track key metrics such as SLA adherence, approval cycle times, and compliance status. Proactively identify trends or deviations (e.g., SLA breaches) and implement targeted action plans to resolve issues and restore compliance (e.g., "green" status).
  • Ensure Timely Access Revocation: Validate and enforce existing processes to guarantee access rights are revoked promptly upon role changes, departures, or security incidents, ensuring no gaps in execution to minimize unauthorized access risks.
  • Termination Process Management: Coordinate with HR and IT teams to ensure access termination requests are processed within defined timeframes, reducing the risk of compliance breaches or security incidents post-employment.
  • Efficient New Hire Onboarding: Streamline infrastructure and application access provisioning for new hires, collaborating with hiring managers and IT to align access with role requirements and avoid delays that could negatively impact onboarding experiences.
  • Maintain and Audit Provisioning Documentation: Develop, update, and annually review detailed documentation for all access provisioning procedures, ensuring accuracy, consistency, and alignment with evolving compliance standards.
  • Support Regular Audits and Coordinate Artifacts: Assist in facilitating regular audits by coordinating with teams to gather required artifacts, ensuring readiness for compliance reviews and internal assessments.
  • Define access request escalation procedures, exception handling, and audit trails to maintain comprehensive access control accountability
  • Establish performance dashboards and KPIs to track control effectiveness, approval quality, and compliance adherence.


What do you need to succeed?

Must-have
  • 10+ years of IT operations, identity and access management, or enterprise security experience; 5+ years in a leadership or senior control/governance role
  • Expert-level knowledge of access provisioning and de-provisioning processes, including request intake, approval workflows, and fulfillment
  • Technical knowledge of access request management platforms, IAM protocols (SAML, OAuth, LDAP), and enterprise identity management systems
  • Proven expertise establishing and maintaining access control frameworks, including segregation of duties, approval hierarchies, and exception management
  • Working-level familiarity with regulatory compliance requirements and practical application to access request workflows and audit trails
  • Basic level proficiency with SQL, database querying, and data analysis to monitor access requests and compliance metrics
  • Experience conducting access control audits, identifying control gaps, and implementing remediation strategies
  • Strong analytical, problem-solving, and design skills with excellent stakeholder management and communication abilities
  • Ability to work independently and collaboratively with cross-functional teams (security, operations, application teams) with minimal supervision
  • Strategic thinking and ability to balance security controls with operational efficiency within critical timelines


Nice-to-have
  • Certification in auditing, compliance, or access management (e.g., CISM, CCSK, IAM certification, ISO 27001 auditor)
  • Computer Science, Engineering, or related technical degree/diploma
  • Experience with enterprise IAM tools such as SailPoint, Okta, CyberArk, or Microsoft Entra ID. Background in cybersecurity, access control architecture, and enterprise security governance
  • Experience with cloud platforms (AWS, Azure) and hybrid identity environments
  • Familiarity with DevOps frameworks and CI/CD pipeline integration for access controls
  • Knowledge of business process management and workflow optimization techniques


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to build close relationships with clients


#LI-POST

#TECHPJ

Job Skills
Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-20

Application Deadline:

2026-06-11
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Royal Bank of Canada.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
Finance & Insurance
5 Year Trend
+8.7%
NASDAQ
RY
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Royal Bank of Canada

More Information Technology Jobs

Find similar Director, Access Request Control (Global Security) jobs:

NationwideBedford, NY