IQVIA

Directeur Principal des Opérations Stratégiques / Sr. Strategic Operations Director

IQVIA • $143K — $205K *
Toronto, ON M3C 0E3In-Person
Pharmaceuticals & Biotech
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Degree in Life Sciences, Business Management, or related field required.
  • At least 15 years of experience in pharmaceuticals, CROs, or related industries, including clinical operations and project management.
  • Demonstrated knowledge of customer account management and contractual obligations.
  • Proven leadership and team-building skills, with excellent motivation capabilities.
  • Strong presentation, negotiation, and communication skills.
  • Solid problem-solving abilities with a track record of meeting quality and timeline metrics.
  • Ability to build effective working relationships with colleagues and clients.

Responsibilities

  • Lead strategic planning and support initiatives for the designated customer.
  • Serve as a key member of the Strategic Account Management team, driving major initiatives.
  • Oversee designated customer accounts, ensuring compliance with operational norms and project guidelines.
  • Direct the achievement of key performance indicators and contractual obligations for various projects.
  • Act as the main operational contact for the designated customer, ensuring effective communication.
  • Manage the review of customer pipelines and forecast resource needs quarterly.
  • Serve as the primary relationship manager for the designated customer, overseeing escalation plans.

Benefits

  • Comprehensive health and wellness benefits offered.
  • Opportunities for professional growth and development.
  • Flexible working conditions to promote work-life balance.
  • Access to global best practices and industry-leading expertise.
  • Potential for performance-based incentives and bonuses.
Full Job Description
Pour être admissible à ce poste, vous devez résider dans le même pays ou la même région de vente où le poste est situé.

Aperçu du poste

Dirige la gouvernance des actifs, des ressources, des technologies et des processus nécessaires pour soutenir le portefeuille d'actifs d'un client désigné (défini comme des composés en développement). À ce titre, la personne assurera également la supervision de l'ensemble des projets et dirigera le comité de gouvernance opérationnelle.

Fonctions essentielles
  • Diriger la planification stratégique, l'orientation et le soutien aux initiatives de développement commercial et stratégique pour le client désigné.
  • Agir à titre de membre principal de l'équipe de gestion stratégique des comptes et diriger les principales initiatives de gestion stratégique des comptes (SAM).
  • Superviser globalement le compte client désigné afin de fournir un leadership aux clients et aux équipes de projet d'IQVIA, tout en assurant l'élaboration et le respect d'un manuel opérationnel propre au compte client pour l'ensemble des projets de développement de produits.
  • Assumer la responsabilité de l'élaboration et de la gestion des règles d'engagement et des normes opérationnelles clés du client.
  • Diriger la réalisation des objectifs liés aux indicateurs clés de performance, aux jalons et aux obligations contractuelles pour un portefeuille de projets, notamment en matière de qualité, d'échéanciers et de résultats financiers (p. ex., objectifs de marge des projets et du portefeuille).
  • Agir comme principal point de contact mondial pour la gestion opérationnelle du compte client désigné; veiller à la mise en place de canaux de communication efficaces et à l'application cohérente des attentes du client dans l'ensemble du portefeuille de projets.
  • Diriger l'examen du pipeline du client, des occasions en attente et des besoins futurs afin de soutenir le développement trimestriel des prévisions de ressources destinées aux centres responsables de la prestation (gestion de projets, QLAB, Phase I, ECG, gestion des données, opérations cliniques, biostatistiques, etc.).
  • Agir à titre de gestionnaire principal de la relation avec le client désigné; gérer les plans d'escalade, recommander des mesures correctives et mettre en œuvre les plans d'action nécessaires.
  • Participer aux comités d'exploitation et de gouvernance du client désigné.
  • Contribuer au développement et au soutien des initiatives de vente auprès des clients, y compris l'élaboration de propositions et de budgets, l'évaluation de la faisabilité commerciale des programmes potentiels ainsi que l'analyse de leur incidence sur les opérations et les objectifs de l'entreprise.
  • Diriger, superviser et gérer les activités de l'entreprise afin de garantir l'application des meilleures pratiques mondiales auprès des ressources affectées aux projets du client désigné.
  • Veiller à ce que les pratiques de transformation et d'affaires d'IQVIA soient respectées par les personnes affectées aux projets du compte client désigné.
  • Effectuer toute autre tâche connexe assignée.


Qualifications
  • Diplôme en sciences de la vie, en gestion des affaires ou dans un domaine connexe.
  • Minimum de 15 années d'expérience dans l'industrie pharmaceutique, les OCR/CRO ou un secteur connexe, incluant une expérience en opérations cliniques, en tant qu'ARC/CRA, dans des fonctions commerciales ou dans d'autres domaines opérationnels (développement des affaires, gestion des données, gestion de projet, laboratoire, préclinique, etc.).
  • Une combinaison équivalente de formation, d'études et d'expérience sera également considérée.
  • Connaissance démontrée des obligations contractuelles, des processus et de la gestion des comptes clients.
  • Excellentes aptitudes en motivation, mobilisation d'équipe et leadership.
  • Excellentes compétences en présentation et en négociation.
  • Excellentes aptitudes en communication.
  • Solides compétences en résolution de problèmes.
  • Capacité démontrée à obtenir des résultats conformes aux normes de qualité et aux échéanciers établis.
  • Forte capacité d'influence et de négociation.
  • Excellentes compétences en service à la clientèle.
  • Bon jugement et solides aptitudes décisionnelles.
  • Excellente maîtrise des logiciels et outils informatiques, notamment la suite Microsoft Office.
  • Capacité à établir et à maintenir des relations de travail efficaces avec les collègues, les gestionnaires et les clients.
  • Disponibilité à voyager jusqu'à 25 % du temps (selon l'emplacement).


To be eligible for this position, you must reside in the same country/sales region where the job is located.

Job Overview
  • Leads the governance of assets, resources, technology and processes required to support the designated customer portfolio of Assets (defined as compounds in development). In this capacity the individual will additionally seek to provide oversight of all projects as well as lead the operational governance committee.


Essential Functions
  • Lead strategic planning, direction and support to business/strategic development initiatives for designated customer.
  • Lead member of the strategic Account Management team; responsible for leading key SAM initiatives.
  • Lead member of the Strategic Account Management (SAM) team; responsible for leading key SAM initiatives.
  • Directs the designated customer account globally to provide leadership oversight to customer and IQVIA assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects.
  • Accountable for the development and management against key customer rules of engagement and/or operational norms.
  • Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets).
  • Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects.
  • Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc).
  • Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.
  • Serve as a member of the designated customer Operations and Governance Committee(s).
  • Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.
  • Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.
  • Lead, oversee and manage the enterprise to ensure the IQVIA transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.
  • Perform other duties as assigned.


Qualifications
  • Other Degree in Life Science, Business Management or related field Req
  • 15 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical) Req Or
  • Equivalent combination of education, training and experience Req
  • Demonstrated knowledge of contractual obligations and processes and customer accounts.
  • Excellent motivation, team building and leadership skills.
  • Excellent presentation and negotiation skills.
  • Excellent communication skills.
  • Good problem-solving skills.
  • Demonstrated ability to deliver results to the appropriate quality and timeline metrics.
  • Strong influencing and negotiation skills.
  • Excellent customer service skills.
  • Sound judgment and decision-making skills.
  • Strong software and computer skills, including MS Office applications.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • 25% travel is required (based on location).


La fourchette salariale de base potentielle pour ce poste, annualisée, est de $143,600.00 - $205,200.00. Le salaire de base réel offert peut varier selon plusieurs facteurs, notamment les qualifications liées à l'emploi telles que les connaissances, les compétences, la formation et l'expérience; l'emplacement; et/ou l'horaire (temps plein ou temps partiel). Selon le poste offert, des régimes d'incitation, des primes et/ou d'autres formes de rémunération peuvent être proposés, en plus d'une gamme d'avantages sociaux liés à la santé, au bien-être et/ou d'autres bénéfices.

The potential base pay range for this role, when annualized, is $143,600.00 - $205,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.

About IQVIA

Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.

IQVIA Careers

Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.

Work You’ll Do

At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.

Transform Your Career

IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.

Innovative Work Environment

Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.

Career Development and Benefits

IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.

Explore Job Opportunities

Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.

Networking and Professional Development

At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.

Stay Connected

Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA. Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
Learn more about IQVIA
Size
82,000 employees
Market Cap
$37.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$279 million
Founded
2016
5 Year Trend
+15.3%
Revenue
$11.3 billion
NASDAQ
IQV
* Ladders Estimates

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