Location:175 S 3rd Street, Columbus Ohio
Job SummaryThe Director of Physical Distribution serves as a leader within the Consumer Bank and is responsible for development and execution of branch and ATM distribution strategy for a ~1,000 branch and ~1,300 ATM network spanning 15 states. This role is primarily responsible for leading a team of professionals in support of the Consumer Bank's priorities and objectives by creating/executing on a physical distribution strategy including branch and ATM network expansion, assessing fit of acquisition targets, right-placement and closure of branch and ATM sites, branch site size, branch and ATM site appearance and branch and ATM functionality while ensuring compliance with all related regulatory requirements.
The Physical Distribution Director must effectively manage, coach, develop and guide the team to recommend and execute on data-based solutions to ensure the group meets and exceed expectations. This role will function as a leader, strategic advisor, and credible thought partner to senior/executive level business partners regarding physical distribution leveraging knowledge of industry best practices and trends. Additionally, the Physical Distribution Director will successfully partner with related support teams (Corporate Real Estate, Technology, Branch Operations, Branch Network) and third-party vendors to share a compelling vision and action plan around physical distribution providing the framework for broader distribution actions.
Responsibilities- Drives development and execution of branch and ATM distribution strategy for a physical network spanning fifteen states including network expansion, assessing distribution fit of acquisition targets, relocation and closure of sites, site size, site appearance and functionality
- Maintains and shares knowledge of distribution-related regulatory requirements from the OCC, FDIC and Federal Reserve and ensures that all physical distribution actions comply
- Leads De Novo execution strategy, launch and support
- Leads, coaches, and develops cross-functional team to provide top-class execution and simplification of physical distribution actions that meet Consumer Bank business needs
- Develops and maintains excellent working relationships with field leadership; consistently and proactively collaborates to combine field insights to data/analytics to create robust recommendations
- Collaborates with stakeholders to update and maintain physical distribution market plans that align with Consumer Bank business objectives
- Partners with Procurement to draft, negotiate and finalize third-party vendor contracts
- Drives the performance of third-party vendors to achieve and exceed business objectives
- Actively plans for and manages ATM channel P&L and a multi-million dollar annual capital budget including branch expansion, branch refresh and ATM
- Provides thought leadership and strategic direction with other business leaders and working groups
- Stays on top of industry trends and develops external network to shape internal methodologies and strategies
- Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education Qualifications- Bachelor's Degree Business Administration, Finance, or related field (required) or
- Master's Degree MBA (preferred)
Experience Qualifications- A minimum of 10 years Leadership role demonstrating the ability to lead, coach, and inspire individuals to achieve business performance goals (required)
- A minimum of 7 years demonstrated ability to lead teams in developing, communicating, and executing on physical distribution/market planning strategies combining both data/analytics and field insights (required) and
- A minimum of 7 years experience developing and executing on distribution strategies within a retail environment (preferred)
- Proven program and project management experience leading cross-functional teams (required)
- Expertise and experience in leading De Novo launches including support strategies and resources (required)
- Experience translating data/analytics into clear narratives and recommendations for senior level executives (C-suite level) (required)
- Demonstrated passion for process improvement with ability to drive execution (required)
- Proven experience in managing line of business financials and capital budgets (required)
Tactical Skills- Excellent oral and written communication skills
- Advanced Microsoft Office Suite skills
- Experience in leading high-impact, cross-functional projects
- Experience in delivering C-Suite Level presentations
- Strong time-management and organizational skills
Personal Skills- Influence: Defines strategies and plans for influencing multiple decision makers and demonstrates an ability to influence at all levels of the organization, specifically areas of high-impact, high-risk, and highly complex structures; Coaches others on effective influencing strategies and tactics
- Collaboration: Supports a culture of collaboration and implements methods for people to come together to make decisions, solve problems, and develop products/service; establishes shared goals to foster collaboration and ensures everyone can access the same information and provide input
- Problem Solving: Leverages varying problem-solving approaches and techniques to analyze and synthesize information and devise resolution strategies; ensure capture of lessons learned from the problem-solving effort
- Decision Making: The ability to seek input from various sources and communicate decisions confidently and resolutely while remaining steadfast in championing decisions that later come under scrutiny
- Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions
Practical Skills- Business Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business finance
- Oral & Written Communication: Develops a clear, complete understanding of needs and problems through careful listening, probing, reflecting, and summarizing; conducts discussions that are sincere and fully expressed
- Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures
- Analytical Thinking: Uses logic and intuition to make inferences about the meaning of data and arrives at relevant conclusions; makes a systematic comparison of two or more alternative solutions
Core Competencies- All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Travel- Occasional travel to include overnight stay.
Driving Requirements- May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 08/11/2026
