Job DescriptionReporting to the Executive Director, Digital Patient Experience, the Director, Patient Intelligence Lead is a pivotal new role dedicated to building our predictive patient analytics capabilities. This leader will drive the creation of modular, scalable analytics products that provide insights into patient behaviors and challenges throughout the patient journey to empower our patient support organization and brand teams to improve patient outcomes across our portfolio.
Primary Responsibilities:
- Predictive Analytics & Modeling: Lead the design, development, and deployment of predictive patient analytics models and products, focusing on critical milestones in the patient journey.
- Modular Capability Build: Architect and build scalable, modular analytics products that can be seamlessly adapted and deployed across various brands within our company portfolio, rather than relying on bespoke, one-off analyses.
- Data Visualization & Storytelling: Oversee the translation of complex predictive models into intuitive data visualizations and actionable insights, ensuring they are effectively communicated to commercial, marketing, and access stakeholders.
- Cross-Functional Data Leadership: Partner closely with our Commercial Technology & Solutions, Market Engagement, Commercial AI Capabilities, Patient CoE, and Brand teams to ensure the right data infrastructure, governance, and quality are in place to support advanced analytics.
- Team & Capability Development: Cultivate a high-performing analytics function within the DHH Patient Capabilities team, mentoring data professionals and establishing best practices for patient analytics.
Required Experience and Skills:
- Bachelor's degree in a quantitative field (e.g., Data Science, Statistics, Computer Science, Economics, Mathematics).
- 10+ years of relevant experience in advanced analytics, data science, or predictive modeling within the pharmaceutical, healthcare, or related industries.
- Extensive hands-on experience working with patient-level healthcare data sets (e.g., claims data, EHR/EMR, specialty pharmacy data, Rx/fulfillment data).
- Proven ability to productize analytics-translating ad-hoc models into scalable, repeatable data products or modular capabilities.
- Strong proficiency in data visualization tools and translating complex data into strategic business recommendations for non-technical leadership.
- Demonstrated leadership experience, with the ability to manage technical resources and drive cross-functional alignment.
Preferred Experience and Skills:
- Advanced degree (e.g., MS or PhD in Data Science, Statistics, or related quantitative field).
- Deep expertise in machine learning (ML) and artificial intelligence (AI) applications specific to patient behavior and commercial healthcare analytics.
- Prior experience working in agile product teams, collaborating closely with product managers and engineers.
- Familiarity with cloud-based data environments and modern data architecture (e.g., AWS, GCP).
Required Skills: Artificial Intelligence (AI), Artificial Intelligence (AI), Building Capability, Business Analysis, Clinical Leadership, Competency Management, Cross-Functional Project Management, Customer Communications, Data Analysis Tools, Data Science, Data Storytelling, Data Visualization, Data Visualization Tools, Demand Management, Healthcare Analytics, Innovation, Learning Algorithms, Liaison Work, Policy Compliance, Predictive Analytics, Procedure Development, Product Management Leadership, Requirements Management, Sourcing and Procurement, Stakeholder Relationship Management {+ 2 more}
Preferred Skills: Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.
The salary range for this role is
$173,200.00 - $272,600.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:Not Indicated
Valid Driving License:No
Hazardous Material(s):n/a
Job Posting End Date:09/8/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
