- We are hiring immediately for a XXX position.
- Location: Note: online applications accepted only.
- Schedule:
- Requirement:
- Pay Range: ((cust_StartingPayRate)) per hour to ((cust_MaxPayRate)) per hour.
Job SummaryThis individual will oversee the operation of a Patient Experience team while partnering with Compass leadership to develop and implement the company's patient satisfaction initiatives. You will oversee patient experience strategies for various teams and ensure compliance across all service lines.
Key Responsibilities:- Monitors and audits the accounting and control processes, as well as operating within budget while supporting accounts
- Develops strategies to maintain and support client satisfaction at a level that ensures account retention
- Implements the national patient satisfaction program in each district or division
- Directs reporting of key patient satisfaction indicators at least monthly
- Maintains an awareness of the patient satisfaction updates and industry conditions including those internal and external to the accounts, districts and divisions
- Conducts semi-annual Patient Experience Meeting ensuring proper training, updates are available
- Performs other duties as assigned
Qualifications:- Bachelor's degree required; Master's degree preferred
- At least 5 years of relevant experience, preferred
- Must possess advanced knowledge of third-party patient satisfaction surveys and the CMS administered
- HCAHPS survey including strategies used in increasing patient satisfaction and HCAHPS scores
- Must be willing and able to travel
- Exhibits initiative, responsibility, flexibility and leadership
- Demonstrates fiscal and budgetary skills
BENEFITS FOR OUR TEAM MEMBERS- Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.
