Quest Diagnostics

Dir, Key Account - Health Systems

Quest Diagnostics • $125K — $150K *
Secaucus, NJ 07094In-Person
Healthcare
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10 years in high-volume health system customer services environment.
  • Global understanding of department functions.
  • Strong problem-solving customer service background.
  • Good financial acumen, including understanding P&L, pricing, and billing.
  • Proficient in delivering impactful presentations to executive leaders.
  • Excellent written and verbal communication skills.
  • Ability to assess competitive strengths and weaknesses.

Responsibilities

  • Serve as the primary account owner for health systems clients.
  • Identify growth opportunities and collaborate on strategic development.
  • Manage and execute laboratory management contracts, ensuring compliance.
  • Cultivate relationships with senior leadership at client hospitals.
  • Collaborate with internal teams for smooth customer transitions.
  • Develop plans to reduce customer attrition and enhance service levels.
  • Oversee maintenance of contracted services and P&L management.
  • Engage regularly with customer C-suite to reinforce value proposition.
  • Conduct Business and Lab Committee meetings; prepare business reviews.

Benefits

  • Remote work flexibility.
  • Collaborative work environment with health systems and leadership.
  • Opportunities for professional growth and development.
  • Engagement with diverse teams across the organization.
  • Focus on innovative solutions in healthcare.
Full Job Description
JOB DESCRIPTION

Responsible for developing and cultivating long-term customer relationships and secure customer/revenue retention for the Company, always looking to expand our product and services through upselling.

Shields customer from Quest's complexity. Provides single point of objective business support and provides key client insights to Quest Senior Leadership. A collaborative liaison who helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.  This position may work remotely. 


JOB RESPONSIBILITIES
  • Primary co-lab account owner.  Client group will consist of mostly health systems clients of medium/large size and complexity, but with a small health systems clients as may be required.
  • Identify new opportunities and work with health systems/co-lab leadership to develop strategies, tactics and resource plans necessary to drive profitable growth. 
  • Understand and interpret laboratory management contracts and drive appropriate execution.  Manage process to amend and renew contracts for assigned accounts as directed by changes in hospital requirements and approved by the Business and/or Lab Advisory Committees.
  • Develop relationships with business and medical senior leadership and key contacts at hospital clients and represent Quest Diagnostics on the Business Committee as assigned. 
  • Proactively partner with Commercial and Operations teams to ensure smooth transition of new customers and maintenance to minimize business risk.  
  • Develop strategic plans to reduce attrition and at-risk customers. Participates in new customer onboarding and optimizing customer service levels, acting as a main point of contact and communication point between the customer and various internal Quest functions, including, but not limited to, regional Lab Ops, co-lab center-led functions (BD, Supply Chain, Finance), and other Customer Support functions.
  • Responsible for maintenance of contracted services and management of P&L.
  • Connect regularly with customer C-suite and laboratory leadership continue to see and appreciate our value proposition.
  • Lead and conduct required Business Committee and Lab Committee meetings and voting.
  • Complete Business reviews for Top 200 hospital clients.

JOB QUALIFICATIONS

Required Work Experience:  

  • Minimum of 8 – 10 years' experience in a high volume, health system customer services environment, direct or adjacent.
  • Must have a global understanding of department functions.

Knowledge:  

  • Customer service background—problem solver.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing knowledge).

Skills:  

  • Strong presentation and Executive Presence; proven track record of gaining access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities and threats in competitive offerings.

Education

  • Bachelor’s Degree (Required)

Work Requirements

  • Travel Required 25%-50%

About Quest Diagnostics

Celera is a healthcare business that uses knowledge of human variability to provide new tests and services to personalize disease management. Their Products business develops and manufactures molecular diagnostic products that are used by hospitals and other clinical laboratories to detect, characterize, monitor and select treatment for disease. They have a distribution agreement with Abbott, through which they develop and commercialize a wide range of molecular diagnostic products, with Abbott serving as the distribution partner.

Quest Diagnostics Careers

Joining Quest Diagnostics means becoming part of a team committed to everyday excellence and innovation in health. As a leading provider of diagnostic insights, Quest Diagnostics offers unparalleled job opportunities in the medical and scientific sectors, making it an ideal place for professionals seeking growth and development in their careers.

Work You’ll Do

At Quest Diagnostics, you will contribute to a culture that values integrity and accountability, where your work significantly impacts patient health and community well-being. Our diverse team of professionals leverages cutting-edge technology and data to lead advancements in diagnostics and healthcare solutions.

Explore Career Opportunities

Whether you're looking for a position in the lab, a leadership role, or a support function, Quest Diagnostics provides a breadth of opportunities. Our commitment to professional growth includes robust training programs and opportunities for advancement, ensuring that every employee can thrive professionally.

Innovate with Us

Join a team where innovation is at the heart of what we do. At Quest Diagnostics, your skills in science, technology, and beyond can help drive transformation in healthcare services. Our collaborative environment encourages creativity and out-of-the-box thinking to improve patient outcomes and streamline processes.

Internship and Employment Opportunities

Start your career path with Quest Diagnostics through our internship programs or full-time employment opportunities. We are committed to hiring talented individuals who are passionate about building a rewarding career in healthcare. Our internships provide a solid foundation in industry-specific skills and networking opportunities, setting the stage for a successful career.

Benefits and Culture

Quest Diagnostics is dedicated to fostering a workplace where diversity and inclusion are embedded in our DNA. From competitive benefits and wellness programs to diversity training and flexible work arrangements, we ensure our employees have what they need to succeed both professionally and personally.

Leadership and Development

We believe in nurturing leadership skills at every level of the organization. Quest Diagnostics offers various leadership programs designed to help you grow as an influential professional. With continuous learning and development, you can expand your expertise and take on new challenges.

Join Our Team

Search open positions that match your skills and interests. At Quest Diagnostics, we look for driven, curious, and innovative team players who are ready to make a difference. Explore the many facets of our business, from scientific research to client services, and find where you can make your mark.

Stay Connected

Keep up to date with career tips, industry insights, and the latest innovations at Quest Diagnostics. Our careers blog offers valuable information to help you navigate your professional journey effectively.

Job Alert Emails

Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Quest Diagnostics. At Quest Diagnostics, every role has an impact. Embark on your career journey with us and transform the landscape of healthcare through the power of insight.
Learn more about Quest Diagnostics
Size
40,000 employees
Market Cap
$17.8 billion
Industry
Healthcare
Net Income
$1.4 billion
Founded
1959
5 Year Trend
+7.5%
Revenue
$9.4 billion
NASDAQ
DGX
* Ladders Estimates

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