Position Title:
Digital Web Communications Manager

Position Type:
Fixed Term (Fixed Term)

Hiring Range:

$82,600-$85,400; Compensation will be based on education, experience, skills relevant to the role, and internal equity.

Pay Frequency:
Annual A. POSITION PURPOSE

The Digital Web Communications Manager is the primary webmaster for the School of Law. This role will: manage the law school's website infrastructure, providing guidance on technical issues and supporting its cybersecurity on a daily operational basis; oversee the functionality of the law school's website; evaluate and manage website performance; facilitate hosting and server management; and develop, maintain and update website content as well as long-term strategy and act as event support for the Advancement and Alumni Relations department. This work will be performed in close collaboration with Law Digital Media and University Marketing and Communications. Working closely with all law school departmental stakeholders, the Digital Web Communications Manager will support law school faculty and staff by being an expert in university-supported applications and using this expertise to facilitate training as it applies to digital communications.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. School of Law Website Management

• Serves as primary webmaster for School of Law website
• Oversees the management, maintenance, and long-term-strategy of the School of Law website to ensure accuracy, functionality, and alignment with University best practices.
• Serves as the primary point of contact for university QA / accessibility tools, including tracking and resolving web issues such as broken links, misspellings, broken media, other quality assurance and accessibility issues
• Designs and develops front-end and back-end web architecture
• Establishes and implements routine update schedule and manages regular updates and projects with key stakeholders, such as faculty, Deans, and department heads
• Responsible for maintaining operational elements of website
• Collaborates with University Marketing and Communications on branding and visuals
• Works closely with the Assistant Director for Digital Media and Associate Director of Marketing & Communications on website content, planning and implementation of website organization
• Implements regular updates to department pages
• Troubleshoots website issues
• Attend university-wide web meetings and trainings
• Stays current on industry developments as well as best and captivating website design practices.
• Collects, analyzes, and regularly reports on website usage data

2. Web Projects

• Plans, implements, manages, monitors, and organizes the law school's overall website and related law department web pages
• Plans, implements, and manages updates to the law school's content management systems, website refreshes, redesigns, and/or content migrations
• Meets with law school partners in order to develop an annual schedule of digital content projects
• Assists with the creation of event pages and email templates to complement printed collateral
• Integrate print publications into a digital format including, but not limited to, the law school's DISCERN magazine, print marketing material, advancement & admissions viewbook
• Serve as the point of contact to regularly communicate content development and publishing schedule and updates
• Develops and facilitates user feedback and research to support ongoing improvements to website navigation, architecture, and interface, as well as the overall user experience of the website
• Manage the Kasner website

3. Cybersecurity

• Collaborates with the law school's information services team to ensure the proper cybersecurity
• Identifies and responds to all law school website security breaches
• Ensures that the law school's website is protected by exploring and enabling the appropriate security measures.

4. Application Training and Expertise

• Facilitates training for web working group on Terminal4 (T4) usage and provides timely updates on T4 functionality
• Becomes expert in single sign-on systems (SSO) for the law school, such as Terminal4 (T4) , calendering system (Live Whale), data collection (Qualtrics), etc.
• Provides support to faculty and staff on Terminal4 (T4), calendaring system (Live Whale), and data collection (Qualtrics)
• Facilitates training on Terminal4 (T4), calendaring system (Live Whale), and data collection (Qualtrics) for law school users
• Acts as law school liaison with the university on meetings, updates, training opportunities related to digital technologies
• Supervises student assistants

5. Advancement and Alumni Relations Event Support

Pre-Event & Planning Duties

• Consultation: Meets with event organizers and presenters to determine technical requirements, layouts, and presentation needs.
• Vendor & Crew Management: Coordinates with external AV suppliers, content creators, and internal production teams; schedule and supervise on-site technicians and crew members.
• Budgeting & Procurement: Assists in creating and managing the AV event budget, track expenses, and coordinate equipment rentals or purchases.
• Technical Planning: Reviews venue spaces and design layouts for optimal sound, lighting, and video displays.
• Rehearsals & Testing: Schedules and conducts equipment checks, dry runs, and dress rehearsals to ensure flawless program execution.

On-Site Execution & Live Support

• End-to-End Support: Provides comprehensive AV, video conferencing, and live streaming support during meetings, conferences, and large-scale "All Hands" events.
• Equipment Operation: Manages hardware and software including audio consoles, production video switchers, PTZ camera systems, lighting controllers, and microphones.
• Hybrid Moderation: Runs and moderates virtual event platforms (e.g., Zoom Webinars, WebEx) to guarantee seamless interaction for remote attendees.
• Real-Time Troubleshooting: Diagnose and resolve technical issues (e.g., audio feedback, lost signals, equipment malfunctions) quickly and discreetly under high-pressure conditions.
• Show Flow Coordination: Supports presenters and performers, assists stage managers, and coordinates with event planners to adapt to schedule or script changes.

Post-Event & Operational Duties

• Equipment Teardown (Strike): Oversees the safe breakdown, coiling, packing, and secure storage of all AV equipment.
• Inventory & Maintenance: Performs routine maintenance, updates equipment firmware, and manages inventory logs to track wear-and-tear.
• Post-Production: Handles post-event tasks such as video editing, file encoding, and media distribution to stakeholders.
• Feedback & Reporting: Conducts post-event debriefs with the team to identify areas for future improvement.

D. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment and to promote and contribute to an inclusive and respectful workplace.

1. Knowledge

• Experience in university operations preferred
• Experience in Content Management Systems (T4) or website management preferred
• Knowledge of PC and Mac, including Microsoft Office suite, Google Apps; willingness to learn and master new software
• Experience with T4, Qualtrics, and Live Whale preferred
• Familiarity with project management

2. Skills

• Strong organizational and project management skills
• Excellent written and oral communication and interpersonal skills for interaction with faculty, students, staff, and visitors
• Professional and effective representation of law school community with internal and external university stakeholders
• Strong customer service skills
• Excellent interpersonal skills

3. Abilities

• The ability to work independently, prioritize, and complete projects accurately and on time with minimal supervision
• Able to work in a team-based, collaborative environment
• Proven ability to thrive in a multi-task, fast-paced environment, including working in a team-centered manner
• Friendly, personable, and committed to providing excellent service to faculty, staff, students, and visitors
• Ability to exercise discretion and professionalism in handling sensitive information
• Appreciation for and understanding of a Jesuit education
• Demonstrated ability to work in an inclusive environment with diverse stakeholders

4. Education and Experience

• Bachelor's degree or equivalent experience required.
• At least three years of relevant experience is required.

E. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.
• Will be required to travel to other buildings and offices on the campus.
• May be required to attend conferences and training sessions locally and out-of-state.
• Will be required to work occasional night and weekend events in support of enrollment or academic activities.

F. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.
• Mostly an indoor office environment with windows.
• Offices with equipment noise.
• Offices with frequent interruptions.
• Outdoor events.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.