Job DescriptionJob SummaryThe Digital Technology Operations Specialist, Senior serves as a strategic partner and operational resource supporting leaders across the Digital Technology organization. This role facilitates execution of organizational priorities by aligning department-level operations, communication, planning, and execution with enterprise strategies. The Operations Specialist, Senior partners with executive leadership, shared services, and cross-functional teams to streamline workflows, enhance internal coordination, and support strategic initiatives, including planning cycles, talent management, and performance tracking.
Essential Functions- Serves as a strategic partner and liaison to Digital Technology leadership to support visibility, alignment, and execution of key initiatives.
- Coordinates and supports department-level operational processes, including strategic planning, performance management, and talent development initiatives.
- Streamlines workflows and supports day-to-day execution within executive or departmental leadership teams to improve efficiency and responsiveness.
- Identifies opportunities for process improvement and supports implementation of enhancements, tools, and systems to increase efficiency and consistency.
Collaborates with Digital Technology Business Operations and Shared Services teams to align department operations with organizational policies and processes. - Prepares materials and supports leadership engagement for meetings, updates, and internal communications, ensuring messages are cascaded appropriately throughout the department.
- Develops structured communication materials, including departmental reports and updates, translating operational information into clear, actionable content.
Coordinates cross-functional activities to support alignment between Digital Technology and corporate functions such as HR, Finance, and Communications. - Supports execution of routine operational processes and ensures timely and smooth coordination across teams.
- Coordinates meetings, develops agendas, and tracks action items to support follow-through and accountability.
- Supports training and onboarding related to new or updated departmental processes, tools, and internal systems.
- Maintains documentation and supports adoption of standardized processes, ensuring resources remain current and accessible.
- Tracks execution of the department's operating model and supports accountability to key initiatives and planning cycles.
Qualifications- Bachelors in Business Administration, Information Technology, Communications, or a related field
- A combination of education and relevant experience may be considered in lieu of a degree
- 5-7 years of experience organizing and supporting teams or departments, including planning and leading strategic initiatives required
- Prior experience in a project coordination, program support, or operational planning role preferred
- Experience supporting leadership teams with planning, communications, or process coordination across cross-functional teams preferred
Knowledge, Skills and Abilities- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent verbal and written communication skills, including proofreading and professional correspondence.
- Ability to think strategically and solve problems with sound judgment and initiative.
- Proven ability to work effectively with senior leaders, understanding their priorities and communication needs.
- Strong attention to detail and accuracy in all aspects of work.
- Demonstrated commitment to productivity, efficiency, and continuous improvement.
- Effective at preparing project updates and reports, with a focus on cross-functional coordination and communication.
