Job DescriptionAs a Digital Solutions Delivery Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers.
You will report directly to our North America Director of Digital Solutions, and you'll work on a Remote work schedule.
In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by driving operational excellence and customer loyalty.
ResponsibilitiesKEY RESPONSIBILITIES- Manage and oversee the Field Service team, ensuring efficient and effective service delivery
- Develop and implement strategies to optimize field service operations and improve customer satisfaction
- Assign and schedule field service technicians to meet customer demands and service level agreements
- Monitor and analyze field service performance metrics to identify areas for improvement
- Provide technical guidance and support to field service technicians
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Ensure compliance with company policies, procedures, and regulatory requirements
- Achieve annual software AOP related to annual Forge connections target, MCOE annual hours target and Forge Revenue target for the region managed.
QualificationsYOU MUST HAVE- Minimum of 6 years of proven experience in field service management or a similar role
- Strong technical knowledge and understanding of relevant technologies
- Excellent leadership and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities
WE VALUE- Bachelor's degree in Engineering or a related field
- Ability to drive change and innovation
- Results-oriented approach
- Excellent problem-solving and decision-making abilities
- Ability to build and maintain strong relationships
The annual base salary range for this position is $115K to $170K in Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
THE BUSINESS UNITHoneywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit https://buildings.honeywell.com/ (https://buildings.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: July 21, 2026
