THE TEAM

The mission of theCustomer Departmentis todeeply understand our customers, create programs and enablers to activate customer value, and advocate for the customer across our channels.

THE OPPORTUNITY

Aritzia is growing and ourLoyalty team is growing with it. This is a unique opportunity to be part of the team responsible formaximizing our client's affinity for Aritzia. You will play a pivotal role in the design, development and delivery of the loyalty strategy and program, collaborating cross functionally to ensure we create personalized, Everyday Luxury experiences to our clients across all loyalty touchpoints. Withpeople at the heart of everythingwedo,you willsupport your high-potential people to grow rewarding careers at Aritziawhile enjoying one yourself.

THE ROLE

As the Senior Manager/Manager, Loyalty, you will lead the team to:

• Lead the design, delivery, and evolution of loyalty initiatives, including benefits, promotions, campaigns, and program enhancements.
• Translate loyalty strategy into scalable operating models, member experiences, and measurable business outcomes.
• Drive the loyalty strategy and lifecycle by partnering cross-functionally to integrate loyalty into Go-to-Market (GTM) plans, client journeys, calendars, and business playbooks.
• Enable the successful execution of targeted campaigns, offers, and personalized member experiences across loyalty touchpoints.
• Drive adoption and organizational readiness by enabling teams to effectively leverage loyalty capabilities across the business.
• Monitor program performance and partner with cross-functional teams to optimize capabilities, grow member engagement, retention, and value.
• Communicate business requirements across cross-functional teams to align priorities, inform decision-making, and drive successful delivery of loyalty initiatives.

THE QUALIFICATIONS

The Senior Manager/Manager, Loyalty has:

• Proven skills, certifications,educationand/or experience in:
  • Strong background in Marketing, Customer Experience strategy and delivery, enterprise-scale program management, or related fields.
  • Experience in retail, brand, or CPG environments and/or managing loyalty, membership, rewards, or customer engagement programs is an asset.
  • Experience partnering with Marketing teams to translate loyalty strategy into campaigns, contact strategies, and personalized messaging.
  • Proven ability to develop and execute GTM strategies in collaboration with cross-functional stakeholders.
  • Experience leading end-to-end execution of complex cross-functional initiatives, from planning and launch through adoption and optimization.
  • Proven ability to communicate requirements, build alignment, influence decisions, and manage stakeholders across functions and levels.
  • Strong analytical mindset with experience measuring program health, member engagement, and marketing effectiveness.
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.

The range for roles at this levelis$100,000 - $300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.

With comprehensive benefits, aspirational workspaces, and elevatedperksand experiences 1 we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount1Maybe you1veheard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby LeaveProgram1We provide up to 16 weeks of paid time to support you and your growing family.
• A-OKCommissary& Cafe1Everyday Luxury dining, exclusive to Aritzia.Our in-house bistro and cafeisa private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET1Our in-office fitness studio and gym withstate-of-the-artequipment, custom-createdclassesand optional personal training. Open 7 days a week,itworks out well.
• Aritzia Virtual Wellness1Because your health,happinessand safety matter, we provide24/7 resources to support you in your wellbeing goals,whethertheyrephysical, mental,socialor financial.
• Aspirational Workplace1Our offices are specially designed to be spaces of creativity,productivityand inspiration.Theyrealso dog friendly. Woof.
• Amenities1Additional amenities include a private parents room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras1We also offer a multitude of otherperkslike dry-cleaning, hotel and restaurant discounts, self-carepromosand on-site medical care.