The Digital Sales Manager leads the Internet Sales and Reseller teams supporting customers who engage with TTI through digital and traditional channels. Reporting to the Digital Sales GM, this role drives customer service, sales growth, and gross profit through strong team leadership, product knowledge, effective digital selling strategies, and disciplined sales operations.

Our Digital Sales Manager:

• Team Leadership / Core Role
  
  • Hires, trains, coaches, and develops a high-performing sales and customer support team. Uses effective communication, coaching, and performance management to drive sales, profitability, quality, and service results. Develops ongoing training, development, and growth opportunities to effectively reward exemplary levels of sales, profitability, and quality metrics.
  • Leads the Internet Sales and Reseller teams through strong people leadership, product knowledge, and effective digital strategies for customer acquisition and growth.
• Pricing / Digital Experience / Market Awareness
  
  • Drives sales growth and profitability through effective quoting and pricing strategies informed by competitor activity, market conditions, and customer opportunity.
  • Partners with eBusiness to use web analytics to identify and convert repeat sales opportunities across the customer buying journey.
  • Improves the digital customer experience across automated and human touchpoints, emphasizing automation of transactional activities while maximizing relationship-building opportunities.
  • Maintains awareness of competitor activity, industry trends, and emerging concepts through research, networking, and training. Applies current market and eCommerce knowledge to support informed strategic decisions.
• Cross-Functional / Quality / Team Management
  
  • Builds strong partnerships with Finance, Credit, Trade Compliance, and other internal teams to improve compliance, order accuracy, and fulfillment efficiency for customers.
  • Ensures quality principles and goals are in place and that Internet and Reseller Sales support organizational quality objectives.
  • Sets team goals, reviews progress weekly, and measures sales efficiency, effectiveness, and customer service performance.
  • In collaboration with GM, responsible for developing career paths and growth opportunities for team members, encouraging competency and commitment to ensure employees are retained and have opportunities for growth within the organization.
  • Teaches and encourages growth in skills including selling and closing, TTI product / upgrading/alternative part offerings, incrementally increasing product and sales knowledge, and adding value to the customer experience.
  • Instills the TTI culture in each team member by applying best practices and TTI processes, focusing on customer service and strong business ethics, practicing an open-door policy, open communication, and portraying utmost ethical standards, resulting in a work environment that is professional and energetic.
  • Participates in budgeting and monthly P&L review with leadership.
  • Assist the Digital Sales GM with other activities within the organization including the training, management and administration of extended Sales & Service personnel as needed.
  • Participates in the TTI Total Quality Program by reinforcing defined processes and identifying opportunities for improvement.
• Sales Operations Integration
  
  • Ensures accurate and timely use of CRM, reporting tools, and sales dashboards to support decision-making, accountability, and data integrity.
  • Partners with leadership and cross-functional teams on workload planning, lead flow, process optimization, and service-level execution.
  • Standardizes sales processes and operating best practices to improve consistency, visibility, and execution across Internet Sales and Reseller teams.

Education and Experience Requirements:

• Business related bachelor's degree and five years' experience preferred, or equivalent combination of education and experience.
• Three years' experience as an Account Representative and Team Lead with documented success in building accounts and the ability to sell the full TTI line card also preferred.

What we look for:

• Strong knowledge of digital selling strategies and modern B2B eCommerce best practices.
• Advanced ability to analyze reporting and BI data and translate insights into actionable business development strategies.
• Possesses thorough knowledge and understanding of sales, purchasing, product, vendors, warehousing, branch operations and systems.
• Ability to read, analyze and interpret financial information.
• Strong analytical, problem solving, negotiation, organizational and teaching skills.
• Ability to write and interpret reports, business correspondence, articles and presentations.
• Strong written and verbal communication skills at all organizational levels.
• Strong interpersonal/teamwork skills in order to develop effective relationships inside and outside the organization.
• Strong goal oriented people manager that characterizes the blend of creative thinking along with a results driven mindset.
• Very high initiative and drive for organizational success.
• Advanced level Microsoft Office skills preferred.
• Must be able to type 40 WPM.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities

Want to learn more? Visit us at Working at TTI, Inc.