About the RoleThis Assistant Vice President role is part of the Digital Reputation Management team within Communications and supports implementation of the team's AI visibility initiatives. This role will help monitor and assess how the firm is represented across AI-powered search platforms and identify opportunities to strengthen the firm's digital presence in evolving AI environments. This role will also help facilitate the adoption of AI best practices across the function.
This is not a deeply technical SEO or AI engineering role. We are looking for someone who is naturally curious, eager to learn, passionate about innovation, and excited to help shape how Communications evolves in an AI-driven environment.
The ideal candidate enjoys exploring new ideas, working across teams, solving problems, and helping colleagues successfully adopt new capabilities.
Responsibilities:- Assist in monitoring how the firm is represented across AI platforms such as ChatGPT, Gemini, Claude, Copilot, Perplexity, and Google AI Overviews by using monitoring tools
- Track the latest developments in AI-powered search, answer engines, GEO, and AEO best practices
- Support AI visibility audits, benchmarking initiatives, and reporting efforts
- Assist in identifying content opportunities that improve the firm's visibility and representation in AI-generated responses
- Support digital reputation assessments and monitoring programs
- Coordinate with external vendors, agencies, and technology partners supporting AI visibility initiatives
- Create AI training resources, playbooks, and educational materials
- Help teams navigate new tools, workflows, and emerging capabilities
- Assist with project management, stakeholder coordination, presentations, and reporting activities
Qualifications and Education:- Bachelor's degree in Communications, Marketing, Digital Media, Business, Technology, or related field
- 3-5 years of experience in communications, digital, marketing, consulting, product, change management, or related disciplines
- Strong project management and organizational skills
- Excellent written, verbal, and interpersonal communication skills
- Strong familiarity with AI tools such as ChatGPT, Copilot, Gemini, Claude, and similar platforms
- Ability to work effectively in a fast-changing environment with evolving priorities
- Strong analytical and problem-solving capabilities
- Experience collaborating across multiple teams and stakeholder groups
- Demonstrated ability to quickly learn new technologies and concepts
- Experience creating presentations, executive summaries, and strategic recommendations
Preferred (Not Required)- Experience supporting digital transformation, innovation, or change management initiatives
- Familiarity with content strategy, social media, analytics, search, or digital platforms
- Experience developing training materials, governance documentation, or knowledge-management resources
Critical Competencies:- Curiosity and innovation
- AI adoption
- Digital strategy
- Digital reputation management
- Project management
- Problem solving
- Data analysis
- Oral and written communication
Job Family Group: Communications and External Relations
Job Family:Communications Management
Time Type:Full time
Primary Location:Jacksonville Florida United States
Primary Location Full Time Salary Range:$79,120.00 - $118,680.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Please see the requirements listed above.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 20, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
