Role Overview

Digital experiences across Email and Web are critical to how Genesys connects customers and prospects with relevant content, campaigns, and solutions. The Digital Program Manager drives coordinated delivery of cross-functional Demand Generation initiatives, moving complex programs from intake through launch with clear priorities, ownership, dependencies, and success measures.

This role independently manages concurrent digital programs and brings together Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Web Engineering teams. You will create visibility into program health, proactively manage risks and dependencies, and keep stakeholders aligned around shared commitments and launch readiness.

Working in close partnership with the PMO and cross-functional stakeholders, you will independently manage complex digital programs while contributing to planning practices, launch readiness, stakeholder communications, and continuous improvement. The role provides exposure to global, enterprise-level marketing initiatives and opportunities to expand your expertise across digital channels, program operations, analytics, and cross-functional delivery.

Key Responsibilities

• Own end-to-end program coordination for Email and Web initiatives from intake and scoping through launch and retrospective, establishing clear timelines, milestones, ownership, and delivery expectations
• Drive planning across multiple concurrent digital initiatives, surfacing dependencies, resource considerations, risks, and tradeoffs that could affect delivery or launch readiness
• Lead kickoff meetings, scoping sessions, and program cadences that align cross-functional stakeholders across Demand Generation, Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, and Engineering
• Translate business requirements into actionable plans with clear owners, deadlines, dependencies, and decision points
• Partner with Email and Web teams to align initiative timelines with channel release schedules and improve delivery predictability
• Monitor program health, proactively resolving or escalating blockers and providing stakeholders and leadership with clear visibility into milestones, risks, dependencies, and launch readiness
• Coordinate launch readiness and post-launch evaluation, confirming deliverables meet agreed requirements and partnering with stakeholders to track success measures
• Lead retrospectives and contribute to scalable program management practices that improve cross-functional collaboration, team effectiveness, and delivery predictability

Required Qualifications

• 5+ years of program or project management experience supporting digital, web, digital marketing, or technology initiatives for global cross-functional teams
• Demonstrated experience independently managing complex initiatives from intake and planning through execution, launch, and post-launch evaluation
• Proven ability to manage multiple concurrent programs with interconnected timelines, stakeholders, priorities, and dependencies
• Strong background in roadmap planning, dependency management, risk mitigation, stakeholder alignment, and launch coordination
• Experience partnering across multidisciplinary teams such as Email, Web, Product Marketing, Creative, Content, SEO, UX, Analytics, or Engineering
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with audiences ranging from delivery teams to leadership
• Experience using project and program management platforms such as Jira, Asana, Monday.com, Confluence, or comparable tools
• Strong organizational, prioritization, and problem-solving capabilities, with the ability to work autonomously in a global, matrixed, remote environment

Preferred Qualifications

• Experience supporting enterprise SaaS, technology, or global corporate websites and digital marketing programs
• Experience with program management practices supporting Email and Web channels, including campaign or release planning
• Familiarity with digital analytics, experimentation, and optimization platforms such as Google Analytics, Adobe Analytics, Looker, Tableau, Optimizely, or related tools

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$87,700.00 - $154,300.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments