Caterpillar, Inc

Digital Product Owner - Cat Rentals Dealer Experience

Caterpillar, Inc$97K — $158K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a Product Owner or similar role
  • Strong understanding of rental business operations and dealer-customer interactions
  • Proficiency in digital solutions and customer engagement platforms
  • Experience collaborating with cross-functional teams, including external partners
  • Knowledge of Dynamics 365, AI-powered solutions, and workflow automation

Responsibilities

  • Own and evolve product strategy and roadmap for dealer engagement capabilities
  • Serve as the main liaison between stakeholders and engineering teams
  • Define and prioritize product backlog for customer engagement and rental management
  • Collaborate with dealers to identify and address engagement challenges
  • Lead the transition to an AI-first customer engagement platform
  • Implement future integrations to enhance dealer workflows
  • Measure key performance indicators to assess business impact

Benefits

  • Medical, dental, and vision benefits
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)
  • 401(k) savings plans
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Health Lifestyle Programs
  • Employee Assistance Program
  • Voluntary Benefits and Employee Discounts
  • Career Development
  • Incentive bonus
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement
Full Job Description
Career Area:
Technology, Digital and Data

Job Description:

Job Summary:
As a Product Owner for Cat Rentals Dealer Experience, you will play a critical role in shaping the future of how Cat dealers interact with rental customers throughout the digital rental journey. You will own the vision, strategy, and evolution of dealer-facing capabilities that support customer engagement, rental request management, and dealer responsiveness across Cat Rentals digital platforms.

This role sits at the intersection of rental business operations, dealer engagement, customer experience, and digital transformation. You will work closely with dealers, Rental & Used business teams, Microsoft and Accenture partners, and engineering teams to define and deliver capabilities that enable dealers to efficiently receive, manage, and respond to customer rental requests originating from CatRentals.com and other digital channels.

You will lead the evolution from today's Dealer Management Tool (DMT) toward a modern, AI-first customer engagement platform leveraging Dynamics 365, Cat Converge Suite, Copilot Studio Agents, and intelligent workflow automation. Your focus will be on improving dealer responsiveness, reducing manual effort, streamlining customer-facing workflows, and creating a seamless experience for both dealers and rental customers.

A successful candidate will bring a strong understanding of rental business processes and dealer-customer interactions, enabling them to translate business needs into scalable digital solutions and provide subject matter expertise to engineering teams building the future dealer experience.

What You Will Do:
  • Own and evolve the product strategy and roadmap for dealer-facing customer engagement capabilities across the Cat Rentals ecosystem.
  • Serve as the primary bridge between rental business stakeholders, dealers, and engineering teams, ensuring customer-facing business requirements are accurately translated into scalable digital solutions.
  • Define and prioritize the product roadmap and backlog for dealer experience, customer engagement, and rental request management capabilities.
  • Partner with dealers and Rental & Used business teams to understand customer engagement challenges and identify opportunities to improve dealer responsiveness, customer satisfaction, and operational efficiency.
  • Define future-state workflows supporting the rental customer journey, including customer inquiries, rental requests, reservations, quoting, customer communications, and request fulfillment.
  • Lead the transformation from the current Dealer Management Tool (DMT) toward an integrated dealer engagement platform built on Dynamics 365, Cat Converge Suite, and AI-powered capabilities.
  • Collaborate with Microsoft, Accenture, and engineering teams to define and implement future integrations supporting customer engagement and dealer workflows.
  • Define how AI-powered capabilities can support dealer workflows, automate repetitive activities, improve inquiry routing, and enhance interactions between dealers and rental customers.
  • Identify business challenges, operational inefficiencies, and process gaps that impact customer experience and dealer effectiveness, and define solutions that create measurable business value.
  • Partner with engineering teams to provide rental business context, clarify requirements, and support solution design and decision-making.
  • Establish and measure key performance indicators such as dealer response times, request processing times, workflow efficiency, conversion rates, and customer satisfaction.
  • Act as an advocate for both dealers and rental customers throughout product development, ensuring business priorities remain at the center of implementation decisions.


What You Will Have:
  • Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
  • Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.


Considerations For Top Candidates:
  • Experience working in cross-functional environments involving business stakeholders, engineering teams, dealers, and external partners.
  • Experience in the equipment rental industry, dealer operations, customer service, construction equipment, or related business domains.
  • Understanding of the rental customer journey, including customer inquiries, reservations, quoting, contracts, fulfillment, and customer support processes.
  • Experience defining business processes, workflow improvements, and customer engagement strategies that support enterprise-scale digital products.
  • Experience leading dealer-facing initiatives, customer experience improvements, or digital transformation programs.
  • Familiarity with customer engagement platforms, workflow automation, AI-enabled solutions, and CRM technologies.
  • Experience with Dynamics 365 Customer Service, Dynamics 365 Contact Center, Copilot Studio, or similar platforms is preferred but not required.
  • CSPO or similar Product Management certification preferred.


Summary Pay Range:

$97,530.00 - $158,480.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
  • Medical, dental, and vision benefits*
  • Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
  • 401(k) savings plans*
  • Health Savings Account (HSA)*
  • Flexible Spending Accounts (FSAs)*
  • Health Lifestyle Programs*
  • Employee Assistance Program*
  • Voluntary Benefits and Employee Discounts*
  • Career Development*
  • Incentive bonus*
  • Disability benefits
  • Life Insurance
  • Parental leave
  • Adoption benefits
  • Tuition Reimbursement


* These benefits also apply to part-time employees

Visa Sponsorship is not available for this position.

Posting Dates:
August 13, 2026 - August 23, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Not ready to apply? Join our Talent Community.

About Caterpillar, Inc

Progress Rail Services Corporation, a Caterpillar company, is one of the largest integrated and diversified suppliers of railroad and transit system products and services worldwide. Since its acquisition by Caterpillar Inc. in 2006, Progress Rail has used the Caterpillar international footprint to gain quick and widespread notice and approval across the globe. Product technology, reliability and durability, along with legendary aftermarket parts and service support, have been their keys to success. Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines and industrial gas turbines. The technology and world reach of Caterpillar, combined with the service standard and historical reliability of Progress Rail, ensures their products and services make a growing impact on the world rail industry. With their acquisition of Electro-Motive Diesel (EMD), Progress Rail is the world's largest builder of diesel-electric locomotives for all commercial railroad applications including freight, intercity passenger, commuter, switching, industrial and mining. EMD is also a global provider of diesel power engines for marine propulsion, offshore and land based oil well drilling rigs and stationary power generation. Electro-Motive is the only diesel engine manufacturer of its size to have produced more than 70,000 engines. This success stems from product reliability, serviceability, load acceptance capability, low operating costs and ease of maintenance with standardized components.

Caterpillar, Inc. Careers

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Make a great first impression. Prepare for your interview at Caterpillar by reviewing common questions and practicing your responses. Tailor your resume to highlight the experiences and skills that make you the ideal candidate for the position you are applying for. At Caterpillar, Inc., every role offers the chance to make an impact. Come be a part of our team and drive the future of our global industries. Your career at Caterpillar is not just about what you'll accomplish, but how you'll grow and the innovation you'll lead. Join us and build a career that matters.
Learn more about Caterpillar, Inc
Size
107,700 employees
Market Cap
$125.3 billion
Industry
Net Income
$2.9 billion
Founded
1925
5 Year Trend
+5.8%
Revenue
$41.7 billion
NASDAQ

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